Unifi Mobile Prepaid User Guide

1. For self-collection and delivery, your SIM will be activated upon your SIM card connected to unifi network.
2. Otherwise, your SIM will be auto-activated 30 days from date SIM card was collected from TM outlets or from the SIM card was successfully deliver to you.
3. For switch over customer, the SIM will be auto-activated upon successful switching from the other mobile operator.
4. You will receive an activation freebies once you have successfully connected to the network.

1. Go to “Settings”
2. Choose “Mobile Network” or Cellular Network”
3. Choose “Access Point Name”
4. Press “Add” or “+” button to change your APN
5. Type “unifi” in the “Name” and “APN” fields
6. Save the settings and select “unifi” as default
7. For help “Live Chat” with us via Unifi Mobile Prepaid app.

• There is no expiry period for starter pack freebies data.

• Your data will expire within 24 hours which means, your data will expire at 11.30 pm later.

• It’s simple. Just make any outgoing usage, reload or purchase any of the add- ons within 90 days from your last purchase and/or usage date.

What about making calls?

• Making any calls, sending SMS or browsing will keep your line active.

• If you have not made any outgoing usage, buy any add-ons, or perform a reload within 90 days, your line will be terminated on day 91.
•  All remaining balance (reload and add-ons) in the account will be forfeited and non-refundable.

• Definitely! You’ll receive SMS notifications. You can also keep track of your purchase and usage via the Unifi Mobile Prepaid app.

• You can reload your account ONLY via Unifi Mobile Prepaid app:
•  Step 1: Click ‘reload’ at Unifi Mobile Prepaid app dashboard
• Step 2: Choose reload denomination from RM10, RM30, RM50 or RM100
• Step 3: Select the payment channel and complete the payment process
•  The amount will be automatically added to your account balance.

• Our payment channels for reload are:
• Online Banking (FPX) (Malaysia local banks only)
• Debit/Credit Card (Any local card with Visa/Master logo)
• Pay4Me (third party reload)
• Reload Voucher (soft pin reload)

• You can choose any card as your default card from “Manage Card”. Please refer below:
•  If you do not determine your default card, your most recent card will be automatically chosen as the default card in your next reload.

• There will be no maximum value/limit set for your account balance.

• As long as you continue to use the SIM with any outgoing usage, reload or purchase add-ons, your account balance will remain active.

• Any reload denomination that you choose will have no specific expiry period as long as you keep your line active within 90 days from the last purchase and (or) usage date.

• All remaining quota will be forfeited upon termination and not refundable.

• You can ONLY buy data add-ons via Unifi Mobile Prepaid app.

• There are nine (9) types of data add-ons:

 Note:
* For Call rate, it will be deducted based on 1 second per block

How much will I be charged?

• For Call rate, it will be deducted based on 1 second per block. Your comm pass now will be deducted in 15 seconds only.

• In this case since our rate is one (1) cent per block, you’ll be charged 3 cents. The calculation as per below:-
  (Per minute/ 60 seconds) * call duration
  • = (20 cents/ 60 seconds) * 10 seconds
  • = 0.0033 * 10 seconds
  • = RM 0.03

• In this case, you are not entitled to one (1) second per block rate. Your call rates will be based on 60 seconds per block.

• Yes! You will receive notifications via SMS upon successful purchase and when your balance is running out. As an example, we will notify you if your data quota balance reach 80% and 100%.

• Your data add-ons will be deducted according to this priority sequence:
  1. Preloaded free data
  2. High Speed data
  3. Basic/High Speed data
  4. Basic data

• You can purchase roaming add-ons via the Unifi Mobile Prepaid app.
• Please ensure to activate the roaming service via the app as well.