AO Smith X2Neo, X2Neo+ Water Purifier
Product Information
The A. O. Smith X2Neo / X2Neo+ Water Purifier is a high-quality water purification system designed to provide clean and purified drinking water. It features a 5-stage purification system that filters the water through various stages to remove impurities and contaminants. The purified water is then stored in the inbuilt storage tank (only available for the X2Neo+ model).
The product includes the following components:
- Storage tank
- Ball valve
- Front cover
- Touch Dispense
- Water Outlet
- Ring LED
The dimensions of the front side of the water purifier are 420 mm (W) x 297 mm (H), as shown in Figure 1 of the product overview.
Product Usage Instructions
Safety Instructions
Your safety and the safety of your loved ones is of utmost importance. Please read and follow all safety messages provided in this user manual. The safety messages are indicated by the safety alert symbol and are categorized as follows:
- DANGER: Indicates an imminently hazardous situation that, if not avoided, will result in death or serious injury.
- WARNING: Indicates a potentially hazardous situation, which if not avoided, could result in death or serious injury.
- CAUTION: Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or property damage.
Installation Instructions
Before proceeding with the installation, please ensure the following:
- Inspect the Water Purifier and its component parts for any possible damage. Do not install or attempt to repair any damaged component parts. If you detect any damage, please contact the dealer where the Water Purifier was purchased or call A. O. Smith Customer Care Centre.
- Verify that the voltage being supplied corresponds to that which is marked on the Water Purifier manual.
To ensure proper installation and avoid damage caused by improper installation, it is recommended to have the Water Purifier installed by an A. O. Smith Company Authorized Service Technician. Please refer to the complete user manual for detailed instructions on the installation, operation, and maintenance of your A. O. Smith X2Neo / X2Neo+ Water Purifier.
Introduction
UV is a proven disinfection technology used in water purification which delivers micro-biologically safe water. The germicidal lamp inside the UV emits ultraviolet energy that has the capacity to alter the nucleic acid (DNA) of viruses and bacteria so they cannot reproduce and are thereby considered inactivated. The A. O. Smith X2Neo / X2Neo+ Water Purifier incorporating UV purification technology produces germ-free potable water for drinking. Purified water is collected for drinking in a storage tank/container (Only for X2Neo+ model).
How does the A. O. Smith X2Neo / X2Neo+ Water Purifier work?
A. O. Smith X2Neo / X2Neo+ Water Purifier has 5 stages of purification system, wherein the water is passed through the various stages and progressively filtered to get purified water which is stored in the inbuilt storage tank (Only for the X2Neo+ model).
Stage 1 and Stage 2 – SCB Max Combination filter
The filter is a combination of a Sediment filter and Carbon block. Sediment filter used to remove physical contaminants such as dirt, dust, soil particles, turbidity present in the water and Carbon block reduces harmful chemicals including pesticides, volatile organic compounds, residual chlorine etc. It also adsorbs bad taste and odour causing organic compounds from water.
Stage 3 – UV lamp (Dual pass)
In this stage water is passed through UV housing wherein UV rays disinfects the water by eliminating water-borne disease-causing micro-organisms like bacteria and virus making it healthy for drinking.
Stage 4 – SAPC (Silver Activated Post Carbon)
In this stage SAPC acts as polisher and enhances the taste of water.
Stage 5 – Ultra Shield filter
This is the additional stage of purification to provide the clear water.
Product Overview
Figure 1
Note:
The Ball valve comes along with the product as standard accessory. *Storage Tank is applicable only for X2Neo+ model.
Touch Dispense (Drop icon)
This is used to switch ON/OFF the water from dispensing. This Touch Dispense blinks while dispensing water and stops blinking after dispensing water.
Ring LED (Ring icon)
UV Warm up mode: In UV warm up mode each quadrant of Ring LED will start to glow one after the another. All quadrants will glow indicating water is ready to dispense. The warm up usually takes upto 30 seconds (approx.)
Initial set up: First press the Touch dispense button, UV gets into warm up mode (30 seconds (approx.)). Then press the Touch dispense button to dispense water. Press again the Touch dispense button to stop dispensing water.
Initial set up: First press the Touch dispense button, UV gets into warm up mode (30 seconds (approx.)). Then press the Touch dispense button to dispense water. Press again the Touch dispense button to stop dispensing water.
Water flow
Electrical Diagram
Safety Precautions
Electrical Safety
Even though this product is designed keeping highest safety standards in mind, there
are certain Do’s and Dont’s which need to be followed while using this product.
Power plug must be used with a 230 V
outlet. It is recommended to connect
the product to the power supply only
with the plug that is provided with the
purifier. Do not pull out or touch power
plug with wet hands to avoid electrical
shock.
Product should be installed only by
A. O. Smith Company Authorised Service
Technician. Do not open the purifier for
cleaning the filters/UV lamp* or for any
part replacements. This must be done
only by A. O. Smith Company Authorised
Service Technician.
Make sure that the feed water is tested
before installation. Do not install the
product if the inlet pressure,TDS and
Hardness are more than that prescribed
in the recommended feed water
conditions (Refer page 11).
Install the product away from direct
sunlight.
WARNING
*Do not open UV housing as UV rays will be harmful to the human beings. This must
be done only by A. O. Smith Company Authorised Service Technician
How to use
1. Turn ON the water connection
through the ball valve.
Switch ON the power supply.
Figure 9
Switch ON the power supply.
Figure 9
NOTICE
•• Discard the first cycle of pure water, before you start using it for consumption.
•• Make sure to discard the water in the storage tank if you have not used the purifier
for more than 24 hrs.
Troubleshooting
Your A. O. Smith X2Neo / X2Neo+ Water Purifier may not function at its desired
capability if used incorrectly. This may not necessarily mean that the product is faulty.
For instances like these, please follow the steps given below to troubleshoot the
problem without the help from a certified technician. If the problem still persists,
please call Customer Care Centre immediately
Technical Specifications
Flow rate depends on variable factors such as feed water pressure, feed water characteristics and
condition of the filters.
** If input pressure exceeds 30 psi, a pressure reducing valve (PRV) needs to be installed at the feed line.
If the pressure is lower than 5 psi, a booster pump needs to be installed. Ensure you buy them from A. O.
Smith Company Authorised Service Technician.
Recommended input Feed water quality for the optimum performance of
your product
Warranty Terms and Conditions
Product Warranty
A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants
this Water Purifier (“product”) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:
1. All electrical, functional parts and UV lamp are warranted for one (1) year from the
date of original purchase. UV lamp will be covered for any material damage and
malfunctioning, if TDS < 200 ppm and Hardness < 120 ppm.
2. The customer shall notify the Company promptly about any defects noticed and
give the Company or its representative adequate opportunity to inspect, test and
rectify. Customer shall handover the product, if necessary, with the Company
office/Authorised service provider along with invoice in the city where it was
purchased.
3. The customer shall notify the company if there is no pure water from the faucet.
The Company or its representative will inspect and recommend if any filters need
to be replaced.
4. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.
5. The Company’s liability under the warranty will be limited only to the product
and its defects which occur under conditions of normal operations, under proper
usage and maintenance. It excludes defects occurring due to abuse, faulty care,
maintenance, repair or alteration to the product or to its parts by unauthorised
personnel.
6. The Company’s liability under this warranty shall be limited to the first purchaser/
end user and will not apply to subsequent sale by original purchaser/end user.
However, repaired part(s) will be warranted for the remaining period of original
warranty term.
7. It is mandatory to provide the original bill/invoice copy along with duly
stamped warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.
8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of
parts under warranty within reasonable time, it is expressly made clear that A. O.
Smith shall not be responsible to complete the said services within any specified
period of time.
In the event of any unforeseen circumstances, and spares are not being available,
the A. O. Smith’s prevailing depreciation rules will be binding on customer to
accept as commercial solution in lieu of repairs.
10. If an identical model is no longer available due to a change in law, regulation, or
standard, A. O. Smith will replace the product with one having a similar capacity
and input. In these instances, the customer will have the option of paying the
difference between what was paid for the original model and the new model with
the additional features, or receiving a refund of the portion of the purchase price
on a pro-rata basis allocable to the unexpired portion of the warranty. Company’s
decision will be final on repair, replacement or refund as aforesaid and Clause 11
and binding on the custom
11. Warranty is valid within Company Service Network coverage only. In case the
customer moves to a non-coverage area, customer needs to bring the product to
nearby services network location, Company shall not be responsible for providing
services to non-service network area.
12. Notwithstanding anything contained in this warranty terms, the Company shall
not be liable in case of failure to provide services under this warranty in case of any
force majeure event, i.e., due or attributable to any act of God, orders, restrictions
or regulation of Government, Central or State, war working conditions, hostilities,
riots, civil commotion, strike, lockout, labour trouble, explosion, insects, rodents
or any other cause or circumstance of whatsoever nature beyond the control of A.
O. Smith.
13. The customer will have no claim under this warranty in respect of any personal
injury, sickness, illness, death, property damage or consequential damages, arised
either directly or indirectly due to utilisation of product.
14. A. O. Smith reserves the right to make design and product changes or change
the specification at anytime without any obligation to prospective buyers or
customers or owners of products previously sold.
15. Warranty does not cover to any accessories provided by dealer or purchased by
customer.
16. Warranty does not cover;
•• Plastic, cosmetic parts and exterior finish.
•• Consumable parts such as filters.
•• If defect or fault is caused or occurred due to improper installation by the customer
or not installed as per A. O. Smith guidelines specified in product user manual.
•• If failure or damage due to plumbing or other arrangements like, usage of
pressure pump, extension of power supply board, non-compatible power socket
etc. connected to product. With regard to repairing the existing worn-out/
defective part(s) or replacing the same and ascertaining the presence of above
circumstances, the decision of A. O. Smith shall be final. In any such event, A. O.
Smith will submit a prior estimate for approval or bill for the work to be carried out
at the rate prevailing at that time.
•• If product is repaired by unauthorised personnel and usage of non recommended
parts or consumables.
•• If product serial number is missing or altered.
•• If damage is caused by pest infestation.
•• If the input water emits pungent smell.
•• If the input water is discoloured.
•• If product is used for commercial purpose.
•• It is recommended to keep the surroundings of the Water Purifier free from dust
and other foreign objects (like insects, cockroaches, ants and other pests), as any
damage occurring due to the ingress of these foreign objects will not be covered
under warranty.
17. Dual pass UV housing life is 3 years, it needs to changed after 3 years. If any scaling
observed on the quartz sleeve within warranty period, quartz sleeve/UV housing
need to be replaced.
18. All implied warranties and conditions under law, trade, custom or otherwise are
excluded and the warranty and remedies as provided herein-above are in lieu of all
other warranties and remedies to the extent permissible under
19. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE
AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY
OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY
ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.
20. The warranty is issued at Bangalore, and courts at Bangalore shall have exclusive
jurisdiction over matters covered or flowing from this warranty.
21. Calls which are site related to e.g. plumbing, tap leakage, electricity (within
warranty period), etc. which is not related to do with product functionality, will be
charged to customer as per rate card*.
*Refer rate card www.aosmithindia.com
Post Warranty
1. The customer may be offered a yearly Service Contract (PHCP**) at the prevailing
Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, customer has the
option of calling our Authorised service provider and get A. O. Smith Water Purifier
unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to
attend to that Service or Service Call at the prevailing Company rates. Such service
will be rendered by the Company in towns or places where the Company has its
Authorised service providers.
3. In case of product repair after warranty by Authorised service provider, all
expenses of transporting the goods to and from the Authorised service provider
shall be borne by the customer directly.
4. If, during such service, it is necessary for the Company or Authorised service
provider to replace or repair defective components or parts, the customer shall be
required to pay for the same as per the Company’s prevailing price list.
** Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).
Jurisdiction
The courts of competent jurisdiction at Kanakapura, Karnataka shall have exclusive
jurisdiction over all matters arising out of any disputes in relation to the product.
11 12 13
Pre-instruction Literature
On Receipt
It is our policy to promote safe delivery of all orders. This product shipment has been
thoroughly checked, packed and quality certified before leaving our factory.
Visible Loss or Damage
If any of the goods called for on the bill of lading or express receipt are damaged or the
quantity is short, do not accept them until the freight or express delivery agent makes
an appropriate notation on your freight bill or receipt.
Concealed Loss or Damage
When a shipment has been delivered to you in apparent good condition, but upon
opening the packaging if any loss or damage has taken place while in transit, inform
the carrier’s agent / A. O. Smith representative immediately.
About this manual
This manual is a guide to good practice for operating and periodic maintenance of the
A. O. Smith X2Neo / X2Neo+ Water Purifier.
This does not contain the full servicing procedures necessary for continued successful
operation of this product. The services of A. O. Smith Company Authorised Service
Technician must be employed periodically on the same.
Do not operate before reading manual supplied with this product.
Please follow instructions in this manual to ensure personal safety and proper
operation of this product. A. O. Smith assumes no liability for installation or servicing
performed by any unauthorised personnel. Always install, operate, inspect and
maintain this product in accordance with all applicable standards. Please store this user
manual carefully for any future reference.
Disposal of this Product
(Waste Electrical and Electronic Equipment)
This marking on the product, accessories or User Manual indicates that the product
and its electronic accessories should not be disposed of with other household waste at
the end of their working life. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, please separate these items from other types
of waste and recycle them responsibly to promote the sustainable re-use of material
resources.
Household users should contact their local government office, for details of where and
how they can take these items for environmentally safe recycling. This product and its
electronic accessories should not be mixed with other commercial wastes for disposal
General Instructions
Safety
Your safety and the safety of your loved ones is paramount to us. There are several
safety related messages in this manual, which have been provided during various
steps such as the installation, operation and maintenance of your A. O. Smith X2Neo /
X2Neo+ Water Purifier. These messages point out potential hazards and also educate
on how to reduce any potential risks. Please always read and follow all safety messages
as provided in this user manual.
This is the safety alert symbol. This symbol alerts you to
potential hazards that can hurt you and others. All safety
messages will follow the safety alert symbol and either the
word “DANGER” or “WARNING”.
DANGER Indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING Indicates a potentially hazardous situation, which if not
avoided, could result in death or serious injury.
CAUTION Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury or property
damage
IMPORTANT
These instructions have been written as a guide for the proper installation and
operation of your Water Purifier. A. O. Smith will not accept any liability where these
instructions have not been followed. However, for your safety and to avoid damage
caused by improper installation, it is recommended that Water Purifier must be
installed by A. O. Smith Company Authorised Service Technician only.
Before proceeding with the installation instructions:
1. Inspect the Water Purifier and its component parts for possible damage. Do Not
install or attempt to repair any damaged component parts. If you detect any
damage in the Water Purifier, please contact the dealer where the Water Purifier
was purchased or call A. O. Smith Customer Care Centre.
2. Verify that the voltage being supplied corresponds to that which is marked on the
Water Purifier manual.
Note: This manual refers to the two models X2Neo Water Purifier and X2Neo+ Water
Purifier Water Purifier. Based on the product purchased, customer needs to refer the
respective illustrations.
Key Features of your A. O. Smith X2Neo / X2Neo+ Water Purifier
Elevate your Kitchen decor
With modern, contemporary aesthetics and sleek and
compact design.
Healthy drinking water with 5 stage purification
5 stage purification with UV+US (Ultra Shield) +
SAPC (Silver Activated Post Carbon) technology
Convenience at your fingertips
Advanced Digital Display with Touch Dispensing makes
dispensing and monitoring more convenient.
Double protection with India’s 1st Dual pass UV chamber
X2Neo / X2Neo+ is powered by India’s 1st Dual Pass UV Chamber
(patent applied) which ensures purified safe and healthy drinking
water.
Water filling in a dash
High flow rate of upto 2L/min with storage capacity
of upto 4.5 Litres.
1 Year Warranty
Peace of mind with 1 year warranty on UV lamp and
all electrical and functional parts, except filters.
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