Sparklight T53w Yealink Formerly Cable One Business User Manual

Sparklight T53W YEALINK FORMERLY CABLE ONE BUSINESS

Once your administrator has assigned your Hosted Voice service, you’ll receive two emails:

• One with your My Phone and Voice Portal login credentials.
• One with a temporary password for the My Phone portal.

Accessing Voicemail
Press the Messages icon or dial your extension on your phone and follow the prompts. On the first login, you’ll be asked to change your passcode.

Accessing My Phone Portal
Go to businessvoice.sparklight.net/myphonenext/ enter your username and password. You’ll be asked to change your password the first time you visit the site.

Need more help?
We want to make this easy for you. You’ll find more guides and video tutorials at business.sparklight.com/support/hosted-voice

BASIC FUNCTIONS

PLACING CALLS
Placing a Call

Using the handset:

1. Pick up the handset.
2. Enter the number, and then press Send.

Using the speakerphone:

1. With the handset on-hook, press .
2. Enter the number, and then press Send.

Using the headset:

1. With the headset connected, pressto activate the headset mode.
2. Enter the number, and then press Send.

ANSWERING CALLS

Answering a Call
Using the handset:
Pick up the handset.
Using the speakerphone:
Press .
Using the headset:
Press .

ENDING A CALL

Ending a Call
Using the handset:
Hang up the handset or press End Call.
Using the speakerphone:
Press or End Call.
Using the headset:
Press End Call.

REDIALING A CALL

• Pressto enters the Placed Calls list, press  or selects the desired entry, and then pressor Send.
• Presstwice when the phone is idle to dial out the last dialed number

MUTE/UNMUTE A CALL

Muting and Un-muting a Call

• Press to mute the microphone during a call.
• Pressagain to unmute the call.

HOLD/RESUME A CALL

Press Hold during an active call.
To Resume the call, do one of the following:

• If there is only one call on hold, press Resume.
• If there is more than one call on hold, pressor selects the desired call, and then press Resume.

TRANSFERRING A CALL

Performing a Blind Transfer

1. Press Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press B Transfer.

Performing a Semi-Attended Transfer

1. Press Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press Send.
3. Press Transfer when you hear the ringback tone.

Performing an Attended Transfer

1. Press Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press Send.
3. Press Transfer when the second party answers.

FORWARDING A CALL

1. Navigate to Menu-> Features-> Call Forward.
2. Select the desired forward type:
   Always Forward—-Incoming calls are forwarded unconditionally.
   Busy Forward—-Incoming calls are forwarded when the phone is busy.
   No Answer Forward—-Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to. For No Answer Forward, pressor select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press Save to accept the change.

INITIATE A CONFERENCE CALL

1. Press Conference during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press Send.
3. Press Conference again when the second party answers. Three parties are now joined in the conference.

LISTEN TO VOICEMAIL

1. Pressor Connect.
2. Follow the voice prompts to listen to your voicemail messages

References

• Business Internet, Fiber, Phone & TV | Sparklight Business
• Support | Sparklight Business
• MyPhoneNext