Bissell Proheat 2x 8960 Upright Carpet Cleaner User Manual

Bissell ProHeat 2X 8960 Upright Carpet Cleaner User Manual

Thanks for buying a BISSELL ProHeat 2X
We’re glad you purchased a BISSELL ProHeat 2X heated formula deep cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. Your ProHeat 2X is well made, and we back it with a limited one-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a problem, you’ll receive fast, considerate assistance. My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your ProHeat 2X. Thanks again, from all of us at BISSELL.Mark J. Bissell President and Chief Executive Officer

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic precautions should be observed, including the following: Read all instructions before using your ProHeat 2X®

WARNING: To reduce the risk of fire, electric shock, or injury:

• Do not immerse.
• Use only on surfaces moistened by the cleaning process.
• Always connect to a properly grounded outlet.
• See Grounding Instructions.
• Unplug from the outlet when not in use and before conducting maintenance or troubleshooting.
• Do not leave the machine when it is plugged in.
• Do not service the machine when it is plugged in.
• Do not use a damaged cord or plug.
• If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized Service Center.
• Use indoors only.
• Do not pull or carry by cord, use the cord as a handle, close door on the cord, pull the cord around sharp corners or edges, run the appliance over the cord, or expose the cord to heated surfaces.
• Unplug by grasping the plug, not the cord.
• Do not handle plugs or appliances with wet hands.
• Do not put any object into appliance openings, use with blocked openings, or restrict airflow.
• Do not expose hair, loose clothing, fingers, or body parts to openings or moving parts.
• Do not pick up hot or burning objects.
• Do not pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapor.
• Do not use appliances in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors. Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, gasoline, etc.).
• Do not modify the 3-prong grounded plug.
• Do not allow to be used as a toy.
• Do not use it for any purpose other than described in this User’s Guide.
• Do not operate the appliance unless the belt door is securely assembled in the location provided.
• Do not unplug by pulling on the cord.
• Use only the manufacturer’s recommended attachments.
• Always install float before any wet pick-up operation.
• Use only cleaning products formulated by BISSELL for use in this appliance to prevent internal component damage. See the cleaning fluid section of this guide.
• Keep openings free of dust, lint, hair, etc.
• Do not point the attachment nozzle at people or animals
• Keep the appliance on a level surface.
• Turn off all controls before unplugging.
• Unplug before attaching the TurboBrush.®
• Be extra careful when cleaning stairs.
• Close attention is necessary when used by or near children.
  WARNING: The power cord on this product contains lead, a chemical known to the State of California to cause birth defects or other reproductive harm. WASH HANDS AFTER HANDLING.

SAVE THESE INSTRUCTIONS

THIS MODEL IS FOR HOUSEHOLD USE ONLY. Commercial use of this unit voids the manufacturer’s warranty.

GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit and has a grounding attachment plug that looks like the plug in the drawing above. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.

Product view

Optional Accessories
These items are available for purchase. To order replacement parts, additional tools, or formulas, please refer to pages 22-23.

Keep plenty of genuine BISSELL Advanced Cleaning Formulas on hand so you can clean whenever it fits your schedule. Always use genuine BISSELL deep cleaning formulas. Non-BISSELL cleaning solutions may harm the machine and void the warranty.

BISSELL Formulas
These items are available for purchase. To order replacement parts, additional tools, or formulas, please refer to pages 22-23.

How to use this guide

This user’s guide has been designed to help you get the utmost satisfaction from your BISSELL ProHeat 2X. You’ll find assembly and operating instructions, safety precautions, as well as maintenance and troubleshooting instructions. Please read this guide thoroughly before assembling your deep cleaner. Pay particular attention to the product diagram, assembly instructions, and part names. Locate and organize all parts before assembly. Familiarize yourself with the parts and where they go. Following this user’s guide will greatly enhance your ability to get the most performance from your BISSELL ProHeat 2X for many years.

Assembly
Your ProHeat 2X comes in three, easy to assemble components:

• Upper Handle
• Lower Handle
• Tool Caddy

The only thing you will need to assemble your cleaner is a Phillips head screwdriver.

1. Slide the upper handle onto the lower handle.
2.  Screw 3 screws into the marked holes.
3.  Place the upper hose rack onto the back of the upper handle, and secure it with the tapered screw.
4.  Place the lower hose rack onto the back of the upper handle by pushing in and sliding down until it snaps into place.
5.  Snap tools into the tool caddy as shown in figure 5.
6.  Wrap the power cord and flex hose as shown in figure 5.
7.  Keep flex hose snugly in place by using the hose secure latch. ProHeat 2X assembly is now complete.

WARNING
Do not plug in your cleaner until you have completely assembled it per the following instructions and are familiar with all instructions and operating procedures.

Special features of your BISSELL ProHeat 2X
Your BISSELL ProHeat 2X deep cleaner is a home cleaning system that uses the power of heat, brushes, and cleaning formula to get the deep down dirt for a maximum clean. Not only does it come with a lot of unique features, but it has also been designed with you, the customer, in mind.

Built-in-Heater feature
BISSELL ProHeat 2X models all feature a patented built-in heater that will heat the hot tap water you put in up to 25 degrees hotter to safely optimize cleaning effectiveness. The heater will never allow the temperature to exceed 190 degrees. The heater switch on the front of the machine controls the heater so you have the option to turn off the heat if you are cleaning delicate wool or oriental rugs.

Dual DirtLifter® PowerBrushes
The two DirtLifter PowerBrush rolls are designed to enhance cleaning performance. The bristle pattern safely lifts out the deep-down dirt while gently grooming carpet fibers. The floating suspension self-adjusts to all carpet heights and protects your carpet if you leave the power switch ON ( I ). Once the product is in the upright position, the brushes automatically stop spinning. The detent pedal will activate the brushes when floor cleaning.
Custom Clean®

The Custom Clean feature automatically mixes hot tap water with the BISSELL formula. Simply choose one of the 4 settings (heavy traffic, normal clean, light clean, or water rinse) and the ProHeat 2X will adjust the right amount of cleaning solution to mix with the heated water to fit your cleaning need.
This feature is available on all ProHeat 2X models, either behind the 2-in-1 water tank or on the upper handle. Having a separate solution tank from the water tank also allows no waste of formula. Because the water and solution are stored separately, they are not mixed until you are ready to clean. When your cleaning job is finished, the formula can be stored ready to use in your machine for the next time!

Special features of your BISSELL ProHeat 2X

Scotchgard™ Protector

Carpet protection applied at the mill typically wears down over time from heavy foot traffic and everyday cleaning, including deep cleaning. To help restore this important protection, only BISSELL offers deep cleaning formulas with Scotchgard protectors. This offers extra protection against dirt and tough stains to keep your carpets looking good longer. To maintain your Scotchgard 5-year limited stain warranty, you no longer are required to hire a professional. By using your BISSELL ProHeat machine with BISSELL formulas containing Scotchgard protectors every 12 months, your carpet warranty from 3M remains in effect. No other home deep cleaning system can do this for you.

2-in-1 water tank
Our 2-in-1 water tank full capacity system is designed with a heavy-duty bladder inside for clean water. As you clean, the clean water in the bladder will empty and mix with the cleaning formula. Dirty water pulled out of your carpets will collect around the outside of the bladder so that clean and dirty water are always kept separate. This allows the user to maximize tank space, yet only carry one tank to and from the sink for emptying and filling.

Easy to remove and clean nozzle
Now, cleaning up your machine after the cleaning process is easier than ever! Simply remove the 2-in-1 Tank and remove the screw to pop out the nozzle for rinsing in the sink. Dirt, loose carpet fibers, and remaining pet hair or fuzz get washed away in a snap.

ReadyTools™ dial
This provides either floor cleaning or above-floor cleaning with the turn of a knob. If choosing above-floor cleaning for upholstery, stairs, or those creases close to the baseboards, turn the knob to “TOOLS” and choose the attachment appropriate for the job. Attach the tool to the flex hose and you are ready to go. Be sure to turn the knob back to “FLOOR CLEANING” when done.

Operation

Before you clean

1.  Plan activities to give your carpet time to dry.
2. Move furniture to another area if cleaning an entire room (optional).
3. Vacuum the area with a dry vacuum cleaner thoroughly before the deep cleaning.
4. Plan your cleaning route to leave an exit path. It is best to begin cleaning in the corner farthest from your exit.
5. Pretreating (optional)

Pretreating is recommended to improve cleaning effectiveness for heavily soiled carpets in high-traffic areas such as entryways and hallways.

• Spray the BISSELL Tough Stain Pre-treat formula onto heavy traffic areas, soiled areas, or stains.
•  Allow penetrating for at least 3 minutes.
• Clean as normal, using the BISSELL ProHeat 2X machine on the high-traffic setting, following the instructions below.

ATTENTION
Some Berber carpets have a tendency to fuzz with wear. Repeated strokes in the same area with an ordinary vacuum or deep cleaner may aggravate this condition. Please see the Stain Removal instructions on page 14.

Carpet Cleaning

1. Fill the 2-in-1 Water Tank. Remove the tank from the base of the machine by lifting up the tank carry handle. Carry like a bucket to the sink.
   •  Unlatch the top of the tank from the bottom by lifting up the tank latch which is located on the back of the tank.
   • Remove the top of the tank by lifting up the handle. Note how the lip on the top tank separates from the groove in the bottom tank. This
     placement is important when putting the tank back together.
   • Fill the heavy duty bladder with clean hot tap water. Do not boil or microwave water as it can destroy the bladder.
   • Leaving the filled bottom of the tank on a flat surface, only maneuver the top of the tank. Attach the top part of the tank to the bottom, and carefully hook the lip on the top tank into the groove on the bottom tank.
   • Fasten tanks together by securing the latch in the back. Note: Remember to secure the tank latch in the back and test to make sure it is secure
     before picking up the tank.
2. Remove the formula tank from the back of the machine.
   • Fill the formula tank by first unscrewing the cap and insert. Always use genuine BISSELL formulas to maximize cleaning and for the safety of your machine. Fill the formula up to the line and replace the cap and insert. Place the formula tank into the slot in the back of the machine for a snug fit.
   • If using the BISSELL 3X Concentrated Fiber Cleansing Formula: Add 3 capfuls of 3X Concentrated Fiber Cleansing formula to the formula tank, and then fill it with hot water to the line.
3. Set Custom Clean Dial. Simply choose one of the 4 settings (heavy traffic, normal clean, light clean, or water rinse) and the ProHeat 2X will adjust the right amount of cleaning solution to mix with the heated water to fit your cleaning need.
4. Set ReadyTools Dial to the floor cleaning setting.
5. Plug into a proper outlet and turn the power and heater switches to the ON ( I ) position. Allow 1 minute for the built-in heater to warm up before cleaning. The ProHeat 2X will be fully warmed and will provide optimal performance after a minute of continuous heated cleaning.
6. Cleaning Strokes. While pressing the trigger, make one slow forward wet pass and another one back. Let the built-in heater, formula, and DirtLifter PowerBrushes do the work for you. Caution: Do not overwet. Take care not to run over loose objects or edges of area rugs. The stalling brush may result in premature belt failure. Note: Your machine is equipped with a circuit breaker that will automatically shut off the brush if a large or loose object is caught in the brush roll. If that happens, be sure to unplug your machine, remove the foreign object, and then plug the machine back in to reset the circuit breaker.
7. (Continued) Release the trigger and make one slow forward and backward pass over the same area to remove any residual dirty water and aid in drying. Repeat cleaning passes until the solution being pulled up appears clean. Continue passes without pressing the trigger until you can’t see any more water being pulled up. After cleaning, you may want to turn the Custom Clean dial to rinse to give your carpeting a final water-only rinse. This will ensure the thorough removal of embedded dirt loosened by the deep cleaning formula. BISSELL deep cleaning formulas contain an anti-re-soiling agent that helps your carpets repel dirt and keeps them looking good longer.
8. Remove the tank from the base of the machine by lifting it up on the tank carry handle. Carry it like a bucket to a utility sink or outside where you will dispose of the dirty water.
   • Unlatch the top of the tank from the bottom by lifting up the tank latch which is located on the back of the tank.
   •  Remove the top of the tank by lifting it up the handle. Note how the lip on the top tank separates from the groove in the bottom tank. This
     placement is important when putting the tank back together.
   •  Lift the bottom portion of the tank; pour out dirty water toward the sink through the triangular-shaped opening in the corner of the tank. Note: You may notice hair & debris deposits on the carpet or in the tank that were loosened by the cleaning action (especially with newer carpets that have never been deep cleaned before). This debris should be picked up and thrown away.
   •  Fill the heavy duty bladder with clean hot tap water, following instructions 1c through 1e on pages 9 and 10. Note: Remember to secure the tank latch in the back and test to make sure it is secure before picking up the tank. Always check the level of cleaning formula in the formula tank at the same time, and refill as needed
9. Water rinse (Optional). Rinsing is an optional step that can be done during the cleaning process by switching from one of the clean settings on the Custom Clean dial to a water rinse setting, or it can be done after the carpeted area has been cleaned. Simply choose the water rinse setting on the custom clean dial, and follow the same path as you did for cleaning, taking care to do a forward (wet) stroke by depressing the trigger, a backward (wet) stroke, and a forward and backward (dry) stroke, releasing the trigger. Continue this until the water you see coming up the nozzle is clear.

Cleaning with attachments

Your ProHeat 2X machine comes equipped with a hose and at least one attachment for cleaning stairs, upholstery, and more.

1. Important! If using to clean upholstery, check upholstery tags.
   • Check the manufacturer’s tag before cleaning. “W” or “WS” on the tag means you can use your ProHeat 2X. If the tag is coded with an “X” or an “S” (with a diagonal stripe through it), or says “Dry Clean Only”, do not proceed with any deep cleaning machine. Do not use velvet or silk. If the manufacturer’s tag is missing or not coded, check with your furniture dealer.
   • Check for colorfastness in an inconspicuous place.
   • If possible, check the upholstery stuffing. Colored stuffing may bleed through the fabric when wet.
   • Plan activities to allow upholstery time to dry.
   • Vacuum thoroughly to pick up loose debris and pet hair. Use a vacuum with a brush attachment and a crevice tool to clean in fabric folds.
2. Follow the instructions on pages 9 & 10 for filling the 2-in-1 water tank and the formula tank.
3. Set ReadyTools dial to the hose attachments setting. This will allow spray and suction from the hose.
4. Set custom clean dial for heavy traffic, normal clean, light clean, or water rinse as desired.
5. Attach the cleaning tool to the end of the hose.
6. Plug in and turn on the power switch and heater (if desired).
7. Clean by pressing the trigger to spray the solution onto the area to be cleaned. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction soiled water. Continue to clean in the area, working in small sections, until no more dirt can be removed. Rinse (optional) and suction as needed. Caution: Do no overwet.
8. Remove and rinse tools in clean, running water. Dry and replace in the tool caddy.
9. It is recommended that you suction clean water from the tap to rinse out the hose.
10. Before replacing lift end of the hose and stretch out to ensure all water is cleared from the hose.
11. Coil flex hose around the tool caddy.
12. Empty the 2-in-1 water tank and rinse out, following the instructions on page 11.
13. Return the ReadyTools dial to the floor setting.

Cleaning fluid section
Keep plenty of genuine BISSELL Fiber Cleansing Formula™ on hand so you can clean and protect whenever it fits your schedule. Always use genuine BISSELL deep cleaning formulas.

Operations

Do Not Delay! Attending to an accident soon after it occurs ensures the most optimal cleaning. Leaving it for an extended period of time may cause it to set and become permanent.

1. Blot up liquids with an absorbent cloth or paper towel. White materials are recommended because certain dyes may bleed and make the stain worse.
2. Gently scrape up any semi-solids with a spoon or spatula. Do not use a knife or other utensil with sharp edges because it could damage the carpet or upholstery.
3. If the area has dried, remove the remaining semi-solids and residue with a sweeper or vacuum.
4. Be sure to test any spot removal formulas in an inconspicuous area first. This is important as some dyes and materials could be damaged or discolored by cleaning solvents. If such a change should occur, try a different solution or call a professional.
5. If cleaning on Berber carpeting, gently run your machine over a hidden area. If no fuzzing occurs, continue cleaning in the soiled area.
6. Using the BISSELL Tough Stain PreCleaner, spray evenly over the soiled area. Do not over-wet. Wait 3-5 minutes. Gently work the solution by blotting the area with a clean, damp, color-safe cloth.
7. Clean using either the FLOOR CLEANING or TOOLS setting on the ReadyTools dial.

Hard floor cleaning 

Your ProHeat 2X model may have come with a hard floor attachment and Hard Floor Solutions Formula. If not, these products are available for purchase by contacting the BISSELL Consumer Services department by phone or at the website. The hard floor tool provides effective cleaning for linoleum, vinyl, and tile floors.
Caution: Do not use on unsealed hardwood floors.

1. Vacuum or sweep thoroughly to pick up any loose debris and pet hair.
2. Move any furniture, if needed.
3. Empty any carpet cleaning formula back into the BISSELL bottle if stored in the formula tank. Fill the formula tank with BISSELL Hard Floor Solutions, available at many retailers, or contact BISSELL Consumer Services.
4. Fill the 2-in-1 water tank with hot tap water and set it aside.
5. Attach the hard floor tool to the bottom of the machine by hooking it into the nozzle and swinging it down until it clicks into place.
6. Check ReadyTools dial. It should be set on floor cleaning.
7. Set the Custom Clean dial to normal clean.
8. Plug into an outlet and turn the power switch and heater ON ( I ).
9. Slowly move the machine forward and back over the hard floor surface one time while depressing the trigger. Caution: Do not overwet.
10. Repeat the motion without pressing the trigger using the hard floor tool to squeegee and suction up the dirty water.
11. Allow adequate time for floors to dry.
12. Remove the hard floor tool, rinse, and dry before storing.
13. If any formula remains in the formula tank, pour it back into the Hard Floor Solutions bottle for use the next time.
14. Rinse out the formula tank.

Maintenance and care

Machine storage
Once your cleaning is complete, make sure the 2-in-1 water tank is emptied, rinsed out, and dried before the next use. The formula tank can remain filled and ready to go, or it can simply be emptied back into the formula bottle if that is more convenient.
Note: Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and void the warranty.

WARNING
To reduce the risk of fire, electric shock or injury unplug from the outlet before servicing.

Machine care
For best results, a few simple steps can assure your machine is well-maintained after your cleaning is complete.

1. Turn the power and heater switches OFF (O). Unplug the machine and wrap the power cord.
2. After emptying the 2-in-1 water tank, rinse it out at a faucet with running hot tap water, taking care to clean underneath the heavy-duty bladder, and all around it.
3. The top half of the tank can be rinsed clean through the nozzle area. Also, pop out the red filter underneath the top half of the tank and rinse that out. Replace before putting the top and bottom halves of the tank together.
4. Before you place the cleaned 2-in-1 water tank back onto the machine, simply unscrew the floor nozzle using a Phillips head screwdriver. This can be rinsed out at the faucet. Then replace back onto the machine by starting from the bottom of the nozzle and hooking the tabs into the holes on the bottom sides of the machine. Secure into place with the screw.
5. The inside of the end caps by the brush rolls can be wiped out with a clean paper towel, or, if more thorough cleaning is desired, the end caps can be taken off using a Phillips head screwdriver and rinsed clean. Replace after cleaning.
6. Any loose hair or debris can be pulled from the brush rolls and thrown away. For the most thorough clean before storage, follow the directions on pages 17 & 18 for the removal and replacement of the brush rolls and belts.
7. To clean attachments that may have been used, remove them from the hose and rinse in clean, running water. Dry and replace the attachment in the tool caddy. Clean the hose by suctioning clean water from the tap. Before replacing, lift the end of the hose and stretch it out to ensure all water is cleared from the hose. Refer to page 13, illustrations 9 & 10.
8. After the carpet is dry, vacuum again to remove hair and fuzz.

Small belt removal and replacement

Occasional replacement of one or both belts may become necessary. If that is needed, please follow the instructions below.

1. Turn off the machine, and unplug it from the outlet.
2. Remove both the 2-in-1 water tank and the formula tank. Set aside.
3. Unscrew the front nozzle and remove it. Set aside.
4. Turn the machine on its side.
   IMPORTANT: cord side down.
5. Remove the clear end cap by unscrewing the 2 black screws. Take care not to drop the screws into the unit.
6. Remove 1 silver screw.
7. Remove the pivot arm by gently lifting up.
8. Remove the small brush belt.
9. Replace the small brush belt, and reverse the steps above.

Maintenance and care
Brush removal and large belt replacement Brushes can be removed for cleaning or replacement as needed.

1. Follow the small belt removal Instructions on page 17.
2. Remove brush rolls by pulling them off of the metal rods.
3. Place cleaned or new brush rolls back onto the rods. Make sure one washer is on each end of the rollers prior to sliding it onto the rod. Be sure to let the rod slide through the bushing to insure a proper fit.
4. Re-attach the long belt on the bottom to the cogs of the small roller brushes.
5. Place a small belt over the back roller and metal cog.
6. Place the pivot arm in place and screw in place using the silver screw.
7. Re-attach the clear end cap by tightening it with the (2) black screws.
8. Return the front nozzle to the front of the unit, be latching it from underneath, and then securing it with a screw. If you have any questions or are having trouble installing or replacing your belt(s) or brushes, please call BISSELL Consumer Services at 1-800-237-7691.

Troubleshooting

WARNING
To reduce the risk of fire, electric shock or injury unplug from the outlet before servicing.

Built-in heater-ready light does not illuminate

Possible Cause

1.  The heater switch is not turned ON ( I ). 1. Turn the heater switch ON ( I ).
2.  The power switch is not turned ON ( I ). 2. Both switches must be ON ( I ) to activate the heater-ready light.

Reduce Spray or No Spray
Possible Cause Remedies

1. The water tank may be empty.
2. Fill the heavy-duty bladder with hot tap water.
3. The formula tank may be empty.
4. Fill the formula tank with BISSELL Fiber

Cleansing Formula for cleaning.

1. The tank may not be seated completely.
2. Turn power OFF ( O ). Remove and reseat the tank.
3. The pump may have lost its prime.
4. Turn power OFF ( O ) and then back ON ( I ). Wait one minute, then depress Trigger.

DirtLifter PowerBrushes do not turn
Possible Cause Remedies

1. The brush is off or broken. 1. Turn the power OFF ( O ) and unplug the unit from the outlet. Follow the instructions on page 17.
2. The unit is in the upright position. 2. Brushes only rotate when the unit is reclined using the detent pedal.
3.  The circuit breaker may have tripped. 3. Turn the machine OFF ( O ) and unplug it from the outlet. Check to see if a foreign object is caught in the brush roll.

Remove object. Plug the machine back in to reset the circuit breaker

1. The heater switch is not turned ON ( I ). Turn the heater switch ON ( I ).
2. The power switch is not turned ON ( I ).  Both switches must be ON ( I ) to activate the heater-ready light. Reduce Spray or No Spray Possible Cause Remedies
3. The water tank may be empty. 1. Fill the heavy-duty bladder with hot tap water.
4.  The formula tank may be empty. 2. Fill the formula tank with BISSELL Fiber

Cleaner not picking up the solution
Possible Causes

1. The ReadyTools dial may be in the wrong setting.
2.  The tank may not be seated properly.
3. The tank may not be assembled properly.
4.  Solution or 2-in-1 water tank is empty.
5. The 2-in-1 water tank has picked up maximum dirty water and the red float door has closed.
6. The red float “door” in the tank may have closed as a result of bumping an object or moving the machine back and forth too quickly.

Remedies

1. Set ReadyTools dial to either FLOOR CLEANING or TOOLS setting
2. Pick up both the 2-in-1 water tank and formula tank and reseat them so they fit snugly on the unit.
3. Check to make sure the “lip” of the nozzle is securely hooked into the groove on the bottom of the Tank (see page 9).
4. Check fluid levels in heavy-duty bladder and formula tank.
5. Empty the 2-in-1 water tank. Refill heavy-duty bladder with clean hot tap water and replace.
6. Turn the machine OFF ( O ), allowing the red float door to release into the open position. Turn the unit back ON ( I ) to continue cleaning. Be sure your forward and backward strokes are done at a slower pace.

Other maintenance or service not included in the manual should be performed by an authorized service representative. Thank you for selecting a BISSELL product. Please do not return this product to the store. For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.

BISSELL Consumer Services
For information about repairs or replacement parts, or questions about your warranty, call: BISSELL Consumer Services 1-800-237-7691 Monday – Friday
Saturday
Or write: BISSELL HOMECARE, INC PO Box 3606 Grand Rapids MI 49501 ATTN: Consumer Services Or visit the BISSELL website – www.bissell.com When contacting BISSELL, have the model number of the unit available. Please record your Model Number: ___________________ Please record your Purchase Date: ___________________

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See Warranty on page 24 for details.

Replacement parts – BISSELL ProHeat 2X

Item Part No. Part Name

1. 203-6611 Grey Tank Assembly (complete) for the Black unit (Blue or Purple complete tank assemblies available upon request)
2.  203-6660 Grey Tank Lid (Blue or Purple Tank Lids available upon request)
3.  203-6618 Grey Tank Bottom (Blue or Purple Tank Bottoms available upon request)
4.  203-6675 Cap and Insert for Water Tank
5.  203-6676 F formula Tank (includes Cap  Insert for Formula Tank)
6.  203-6677 Cap and Insert for Formula Tank
7.  203-6678 Front Nozzle (includes gasket)
8.  203-6679 Autoload Gasket (fits both Water and Formula Tank)
9.  203-6845 F at Door
10.  203-6680 Tank Filter (Lint Screen)
11.  203-6681 Water Tank Latch
12.  203-6682 Cord Wrap (Black) (Blue or Purple cord wrap available upon request)
13.  203-6685 Clear End Cap w/Edge Brushes (2 pack, includes screws)
14.  203-6686 Brush Roll – 6 rows (includes 1 brush, axle, 2 swivel arms)
15.  203-6688 Small Brush Belt (non-cord side)
16.  203-6804 Large Brush Belt (cord side)
17.  203-6689 Hose Secure Latch
18.  203-6690 Hose Rack Assembly (Top/Bottom Hose Rack, Screws)

Additional accessories

These items are available for purchase as accessories for your BISSELL ProHeat 2X:
To purchase call 1-800-237-7691 or visit www.bissell.com.
Item Part No. Part Name

1. 203-6651 3” Tough Stain Tool
2.  203-6652 Powered TurboBrush Hand Tool
3.  203-6653 4” Upholstery Tool
4.  203-6654 6” Stair Tool
5.  203-6655 Spraying Crevice Tool
6.  203-6692 Bare Floor Tool

Cleaning Formula: Refer to the bottom of page 5 of this guide for a full selection of cleaning formulas available for purchase. For a complete list of replacement parts, cleaning formulas, and accessories available for your BISSELL deep cleaner please visit www.bissell.com or contact BISSELL Consumer Services at 800.237.7691.

Warranty – BISSELL ProHeat 2X

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.

Limited Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for one year any defective or malfunctioning part. See the information below on “If your BISSELL product should require service”. This warranty applies to products used for personal, and not commercial or rental services. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered. If your BISSELL product should require service: Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Services.

Website or E-mail: www.bissell.com
Use the “Customer Services” tab. Or Call: BISSELL Consumer Services at 1-800-237-7691
Monday – Friday 8 a.m. – 10 p.m. ET Saturday 9 a.m. – 8 p.m. ET
Or write: BISSELL Homecare, Inc. PO Box 3606
Grand Rapids MI 49501 ATTN: Consumer Services
BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE ONE-YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.©2008 BISSELL Homecare, Inc Grand Rapids, Michigan
All rights reserved. Printed in China Part Number 310-5943 Rev 6/08 Visit our website at: www.bissell.com Scotchgard is a trademark of 3M