Kitchenaid Warranty Guidelines User Manual

KITCHENAID WARRANTY GUIDELINES

KITCHENAID WARRANTY GUIDELINES

Effective from 1st October 2013.
Replacement Warranty – The KitchenAid products are covered by a free replacement/repair warranty* for a period of THREE MONTHS from the date of purchase.

General Warranty – Warranties* from date of purchase will differ as per the product category as follows :-

The purchase of every KitchenAid Product is backed by KitchenAid’s assured standard customer care and support service infrastructure, which enables your access to prompt effective assistance when you need it.

TERMS & CONDITIONS

• KitchenAid warrants the product to be free from defects in material and workmanship, arising under normal use for a period of three months from the date of invoice.
• KitchenAid reserves the right to request proof of purchase (either in the form of a warranty card or installation note or invoice copy, etc.) with date of purchase showing the model and serial number before accepting any liability for warranty claim.
• KitchenAid’s sole obligation under the warranty shall be to replace the defective product with a working
  one or a similar model of equivalent value, if the same model is not available, in the occurrence of any
  failure or defect covered under the warranty during the warranty period. The warranty is provided only on the device and not on other in-box contents such as batteries, cables, accessories, plastic consumables, etc.
• Any product replaced under the warranty shall be subject to the balance of the original warranty period applicable to the product.
• If KitchenAid determines that the replacement is not covered under the warranty, you will be duly notified.
• KitchenAid will not pay for: Repairs when the product is used in other than normal single-family homes (except for the Professional Series) use and/or damage resulting from accident, alteration, misuse or abuse.
• This warranty extends only to the original purchaser and is non-transferable.
• This warranty program does not extend to any product not marketed and distributed by Whirlpool of India Ltd.
• KitchenAid may assign any of its rights and/or obligations, either in whole or in part, to any of its affiliates or any third party. KitchenAid may also at its discretion enter into any sub-contract with any person for the performance of any part of this warranty or appoint any authorized service provider.
• The warranty will automatically get terminated after the expiry of the warranty period specified in this document, even if the product may not be used for any time during the warranty period for whatsoever reasons.

The warranty shall be void if product or part label / serial number has been removed, damaged, altered, or obscured. Failure or defects of the product or part has been resulted from or attributable to:

• Modification, service, maintenance or repair done other than by a KitchenAid representative or KitchenAid authorized partner.
• Any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and connection external electrical fault leading to hardware/ component failure/ burnt and any fire accidents, which damage the hardware and the components.
• Operation outside the usage parameters stated in the user documentation.
• Improper physical/ electrical or operating environment.
• Loss or damage in transit.
• Unauthorized correction/ alterations made in invoice copy/installation note.
• Default in the payment of full price of the product supplied by KitchenAid or its authorized reseller.

Note: In case of the above-mentioned defects, the customer can get the unit repaired from the service center on a chargeable basis (subject to the availability of spare parts).
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