Bissell 2191 Series Powerforce Helix Vacuum User Guide

READ ALL INSTRUCTIONS BEFORE USING YOUR UPRIGHT VACUUM.
Always connect to a polarized outlet (one slot is wider than the other). Unplug from outlet when not in use and before conducting maintenance. When using an electrical appliance, basic precautions should be observed, including the following:

WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
» Do not leave a vacuum when it is plugged in. Unplug from outlet when not in use and before servicing.
» Do not use outdoors or on wet surfaces.
» Do not allow to be used as a toy. Close attention is necessary when used by or near children.
» Do not use for any purpose other than described in this user guide. Use only the manufacturer’s recommended attachments.
» Do not use with damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
» Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep the cord away from heated surfaces.
» Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
» Do not handle plug or vacuum with wet hands.
» Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
» Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
» Turn OFF all controls before plugging or unplugging the vacuum.
» Use extra care when cleaning on stairs.
» Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
» Do not use vacuum in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
» Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
» Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
» Do not use without filters in place.
» Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
» Use only on dry, indoor surfaces.
» Keep appliance on a level surface.
» Do not carry the vacuum while it is running.

SAVE THESE INSTRUCTIONS

This model is for household use only.

WARNING

›› Plastic film can be dangerous. To avoid the danger of suffocation, keep away from children.
›› Do not plug in your vacuum UNTIL you are familiar with all instructions and operating procedures.
›› To reduce the risk of electrical shock, turn the power OFF and disconnect the polarized plug from the electrical outlet BEFORE performing maintenance or troubleshooting checks.

THIS APPLIANCE HAS A POLARIZED PLUG

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plugin any way.

Thanks for buying a BISSELL® vacuum!

We love to clean and we’re excited to share one of our innovative products with you. We want your vacuum to work like new for the years to come, so this guide has tips on how to use, maintain, and, if there’s a problem, troubleshoot.

What’s in the Box?

Product View

Upper Handle
Tank Release Button
Carry Handle
Washable Pre-Motor Filter
Dirt Tank
D irt Tank Empty Button
Dusting Brush
Cord Hook
Hose Clip
Upper Quick Wrap Release™ Cord Wrap
Crevice Tool
Power Cord
Extension Wand
Lower Cord Wrap
Hose Wand
Power Switch Pedal
Handle Recline Pedal
Foot Hose
Product Rating Label & Serial Number

Assembly

WARNING Do not plug in your vacuum until you are familiar with all instructions and operating procedures.

NOTE: The Crevice Tool can be found inside the Extension Wand. You can remove it to use it and put it back to store it neatly out of your way when you’re finished.

Using Your Vacuum

Using the Height Adjustment

NOTE: Some frieze and Berber carpets have long delicate fibers or threads that may be damaged by rotating brush. Repeated strokes in the same area may enhance this condition.

WARNING Before using your vacuum, make sure that the Dirt Tank is in the locked position and that all filters, both pre and post-motor filters, are in place.

DO NOT operate your vacuum without these filters.

WARNING The rotating floor brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the vacuum with the Carry Handle at the front of the unit. Always place the vacuum on the floor with the handle in the upright position when using tools. Never place your fingers under the cleaner when it is running. Never place the power foot on furniture or uneven surfaces. Do not place vacuum close enough to objects to pull them into a rotating brush. To prevent carpet damage, do not lean on the vacuum or let the power foot tilt forward.

Using the Specialized Tools

Extension Wand Dusting Brush Crevice Tool

Your new PowerForce™ Helix vacuum not only does a great job on your floors, but it also comes with a complete set of accessory tools to make your above-floor cleaning jobs easier. Just put your vacuum in the upright position, pick the accessory tool that best fits your needs and attach it to the end of your hose. You’re ready to clean baseboards, curtains, upholstery, and much more.

Parts & Supplies

For Parts and Supplies, go to www.BISSELL.com and enter your model number in the search field.

Emptying the Dirt Tank

Cleaning the Pre-Motor Filter

Cleaning the Separator

WARNING To reduce the risk of electrical shock, turn the power OFF and disconnect the polarized plug from the electrical outlet before performing maintenance or troubleshooting checks.

WARNING Do not operate the vacuum with damp or wet filters, without filters in place or with the Dirt Tank missing. Allow components to dry before reassembling the Dirt Tank.

Replace the Brush & Belt

WARNING To reduce the risk of electrical shock, turn the power OFF and disconnect the polarized plug from the electrical outlet before performing maintenance or troubleshooting checks.

Clearing a Clog

Troubleshooting

WARNING To reduce the risk of electric shock, turn the power OFF and disconnect the plug from the electrical outlet before performing maintenance or troubleshooting checks.
Problem	Possible causes	Remedies
The vacuum cleaner won’t run	Power Cord not plugged in.	Check the electrical plug.
The vacuum cleaner won’t run	Blown fuse/tripped breaker.	Check/replace the fuse or reset the breaker.
The vacuum cleaner won’t pick up dirt	Dirt Tank is full.	Empty Dirt Tank.
	Dirty filter.	Check, remove debris, or clean.
	Hose not secure.	Check to be sure the hose is snapped into place at both ends.
	Dirt Tank not in place.	Remove Dirt Tank and secure into place, making sure you hear a click.
	Vacuum path clogged.	Visually check the air passageway, hose inlet, and hose for anything that might be obstructing the vacuum path. Carefully remove blockage..
	Rotating power brush drive belt broken.	Replace drive belt.
	Drive belt stretched.	Check drive belt area and remove obstructions. Replace drive belt if necessary.
	Floor brush bristles worn.	Replace floor brush.
	Floor brush jammed.	Remove floor brush and clean debris from brush and ends. Check drive belt for any damage.

Warranty

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail or telephone as described below.

It may be necessary to obtain some of your personal information, such as a mailing address, to fulfill the terms of this warranty. Any personal data will be handled pursuant to BISSELL’s Privacy Policy, which can be found online at www.BISSELL.com/privacy-policy.

Limited Two-Year Warranty

Subject to the *Exceptions and Exclusions from the Terms of the Limited Warranty, upon receipt of the product, BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured component or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for two years, any defective or malfunctioning part. See information below on “If your BISSELLproduct should require service”. This warranty applies to product used for personal, and not commercial or rental, service. This warranty does not apply to fans or routine maintenance components such as filters, belts or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the user guide is not covered. This warranty will only be valid if the product is used in the same country in which it was sold.

BISSELL is not liable for incidental or consequential damages of any nature associated with the use of this product. BISSELL’s liability will not exceed the purchase price of the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

*Exceptions and Exclusions from the Terms of the Limited Warranty
This warranty is exclusive and in lieu of any other warranties, either oral or written. Any implied warranties, which may arise by operation of law, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the two-year duration from the date of purchase as described above.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.

Service

Website: www.BISSELL.com/service-centers
E-mail: www.BISSELL.com/email-us
Call:
BISSELL Consumer Care 1-800-237-7691
Monday – Friday: 8am – 10pm ET
Saturday: 9am – 8pm ET
Sunday: 10am – 7pm ET

Please do not return this product to the store.

Other maintenance or service not included in the manual should be performed by an authorized service representative.

If your BISSELL® product should require service:

Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.

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Visit www.BISSELL.com/registration!
Visit the BISSELL website: www.BISSELL.com
When contacting BISSELL, have the model number of cleaners available.

Please record your Model Number: ___________________
Please record your Purchase Date: ___________________

NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event of a warranty claim. See Warranty page for details.

Parts & Supplies
For Parts and Supplies, go to www.BISSELL.com and enter your model number in the search field.

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