Polycom Vvx 400, 401 And 411 User Guide (+ PDF)

POLYCOM® VVX®
400, 401 & 411
QUICK USER GUIDE

Contents hide

Soft Keys: These appear as they are needed. For example, if you are in a conference call, the soft keys display functions related to the conference function.
Line Keys: Located to the left and right of the phone screen, the line keys indicate the status of your lines and associated activity.

PLACING CALLS

Enter the phone number FIRST, then press Dial, pick up the handset, or press or .

ANSWERING CALLS

To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the handset. To answer with a headset, press . To answer a new call while on an active call, press Answer. The current call will automatically be placed on hold.

VOICEMAIL

An envelope, , adjacent to a Line key, indicates that you have voicemail. You will also see the voicemail indicator light blinking in the upper right hand corner.
Tap the designated VM button and follow the prompts.

During a call, tap the Hold soft key. Press the Resume soft key to resume the call.

CALL TRANSFER

During a call, tap the Transfer soft key to place the active call on hold.
To transfer a call unannounced:
Tap Blind soft key, dial the number and tap send.
To announce the transfer:
Place a call to the party to which you want to transfer the call. After speaking with the second party, tap Transfer again to complete the transfer.

Call the first party, and after the call connects, select Confrnc. You will now have an active three-way conference call.
Then dial and connect with the second party and press Confrnc again.
Press Hold to hold all participants. + Press End Call to remove yourself from the call but keep the other participants connected.
Press Split to end the conference and hold all participants.

MUTING THE MICROPHONE