Fitbit Broken Bands User Guide

Fitbit Broken Bands User Guide

©2019 Fitbit, Inc. All rights reserved. Proprietary & Confidential.

Step 1

Go to help.fitbit.com

Step 2

Click on GET SUPPORT

Step 3

Select the BROKEN BAND? button to file a claim

Step 4

If you’re not logged in already you will be asked to log in. Log in with your account used for your Fitbit device.

Step 5

Select File A Claim

Step 6

Review what is covered under warranty & Proceed to select file a claim

Step 7

Select your device

Step 8

Select claim type for Classic or Sport Bands

Step 9

Upload Additional Information Required

Upload Additional Information Required

Step 10

Select Band Colour & Band size from dropdown

Step 11

Complete all shipping information fields

Step 12

Review Details Provided & Submit Claim

©2018 Fitbit, Inc. All rights reserved. Proprietary & Confidential.