Details
Modem InformationCable Modem DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection. Cox recommends a DOCSIS 3.0 16×4 or higher modem What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network. | Highest Service LevelStarter |
Front View
| After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. | |
Back View
| The Zoom 5241 has the following ports available on the back of the modem.
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MAC Address
| MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. |
Troubleshooting
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| POWER | Off | No power. Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch. |
| DS | Blinking | Establishing a connection from the Internet to the computer. Verify cable connections and try resetting the modem. |
| Solid | None. | |
| US | Off | Establishing a connection from the computer to the Internet. Verify cable connections and try resetting the modem. |
| Solid | None. | |
| ONLINE | Blinking | Establishing a connection to the cable provider. Verify cable connections and try resetting the modem. |
| Solid | None. Connection established | |
| LINK | Blinking | None. Data is flowing between the computer and the Internet |
| Solid | None. Connected to LAN device |
Manufacturer Resources
For more detailed technical information on the 5241, use the resources below.
