Electrolux Pure Q9 Cordless Stick Vacuum Cleaner
PARTS
Available in specific models only.
INSTALLATION
SAFETY PRECAUTION
| Problem | Cause | Solution |
| The product stops or doesn’t start | The product might be overheated: | Turn off the vacuum cleaner; check if the nozzle, cyclone or filters are blocked. Let the product cool down for minimum 2 hours If the product still does not work, contact an authorized Electrolux service centre. |
| The battery is empty (last LED blinks) | Charge the vacuum cleaner. | |
| Water / Liquid has been sucked into the product. | Stop the product and let it dry for 48h. Do not put the product in the charging stand! If the product is still not working anymore contact an authorized Electrolux service centre. Note: Damage to the motor caused by water or liquids is not covered by the warranty. | |
| Low suction power | Filters are dirty | Wash the filters and put them back according to the instruction manual. If needed replace the filters (www.electrolux.com) |
| Dust container is full | Empty the dust container and clean the filter. | |
| Floor nozzle is blocked | Remove floor nozzle and check if something is stuck in the nozzle / brushroll | |
| Air channel is blocked | Remove the handheld cleaner to check if something is stuck in the nozzle | |
| Product is not charging | Product is not placed correctly in the charging stand | Make sure that the contact plates on the back side of the vacuum cleaner are in contact with the charging pins on the stand. |
| Charger plug is not plugged in | Make sure charger plug is connected to charging stand socket, and charging adapter is plugged into the wall socket. | |
| Charging will not occur if room temperature is below 5°C or over 35°C to protect the battery and electronics. | Store/charge the product indoor and in a room temperature between 5 – 35°C. | |
| Charging is taking longer than 4 hours | Room temperature is over 35°C | Charging time will be longer if the temperature is high, which is normal. Store/charge the product in a normal room temperature. |
| Brush roll doesn’t rotate | Floor nozzle not properly attached to the cleaner | Attached the floor nozzle so the button locks it in place. |
| Headlights in the floor nozzle do not work | Brush roll is jammed | Remove the brush roll and clear the brush roll from hairs and fibres. |
| The Brush Roll Clean function does not work | Brush roll clean has been used for longer than 30 seconds. | Put the vacuum cleaner in charging stand for at least 5 minutes to reset the Brush Roll Clean function. |
| UV light on Bed Pro nozzle is not lighted. | Bed nozzle is too far from surface | Make sure the Bed Pro Nozzle is in contact with the surface. |
| The UV light may not always be activated when the nozzle is used on some dark colored or patterned bed sheets. | Use the Bed Pro nozzle on lighter colored bed sheets | |
| UV Active button not pressed ON | Press the UV button. | |
| The brush roll in the Bed Pro nozzle is not rotating | Too much fibres or hairs in the brush roll | Remove the brush roll and clear the brush roll from hairs and fibres |
PureQ9 Performance kit
Com ref: ESKQ9
PNC: 900923089/8
PureQ9 Home and car kit
Com ref: KIT19
PNC: 900923091/4
CUSTOMER SUPPORT
General: www.electrolux.com/shop
Australia: shop.electrolux.com.au
Korea: http://electroluxshop.co.kr/
New Zealand: www.electroluxvacuums.co.nz/parts-and-service/all-parts
(Availability of consumables and accessories varies by region and country)
Electrolux
Buy Electrolux Spare Parts | Electrolux Australia
Electrolux Indonesia | Telusuri Peralatan Rumah & Dapur Berkualitas
Electrolux
