Dogtra Arc Handsfree 2-dog Remote Dog Training User Manual

Dogtra ARC HANDSFREE 2-Dog Remote Dog Training

IMPORTANT SAFETY AND PRODUCT INFORMATION

WARNING
Please read all safety and product information below before using your Dogtra product. Failure to follow these safety instructions could result in injury to you, your dog and others, or it could result in damage to your Dogtra product or other property.
PRODUCT SAFETY
Training Methods
Dogtra products may be used with a variety of training methods. However, each dog may have a different reaction to training methods and to Dogtra products. Closely observe your dog when determining the right training method to use with your Dogtra product.
Aggressive Dogs
Do not use Dogtra products with aggressive dogs as such dogs may react adversely and cause injury to people or other dogs. Seek the assistance of a dog-training specialist or veterinarian when dealing with aggressive dogs.
Children
Dogtra products are not toys. Adult supervision and close attention are necessary when Dogtra products are used by or near children.
PRODUCT DAMAGE
Electrical Product
Your Dogtra product contains electrical components and batteries. Do not use or keep your product near heat or flammable sources. Such use or storage may damage your product and/or cause fire, explosion, injury, or property damage.
Medical Device Interference
Dogtra products contain electrical and magnetic components that emit low-level electromagnetic waves and radio frequencies. These electromagnetic waves or radio frequencies may interfere with pacemakers, defibrillators, or other medical devices. Consult your physician or medical device maker before using your medical device with a Dogtra product. If you think that your Dogtra product is interfering with your pacemaker, defibrillator, or another medical device, stop using the Dogtra product.
Inadvertent Activation
The digital microprocessor offers thousands of unique codes to eliminate frequency match-up with other Dogtra e-collars. The Constant button will automatically shut down after being held down for 12 seconds or more as a safety feature.
UNAUTHORIZED USE
Your Dogtra product should be used only in a humane manner to train and educate your dog. Dogtra products are not intended for use in any other manner nor are they intended for use with other animals or with humans.
BATTERY
Your Dogtra product contains batteries. Take care when removing and installing batteries as your fingers may get caught. Dispose of batteries as provided by your local regulations. Do not disassemble, crush, heat, or otherwise alter the battery as it may cause fire, injury or property damage.

AT A GLANCEOptional Accessories

Auto Charger
The auto charger for the ARC HANDSFREE PLUS has an input of 12 volts to 24 volts and an output of 10-volts 1500mAh.
European Charger
Dogtra’s European chargers are designed for use with a 220-volt AC electrical outlet.
To purchase accessories, please visit www.dogtra.com or call customer service at (888) 811-9111.

MAIN FEATURES

• HANDSFREE SQUARE for remote control
• Expandable up to 14 HANDSFREE SQUARES
• Expandable to a 2-dog system
• 3/4-mile range
• IPX9K waterproof certified transmitter and receiver (HANDSFREE SQUARE is not waterproof)
• Medium output receiver
• Rheostat Dial for gradual adjustments of 127 stimulation levels
• LCD screen display for stimulation level and battery life
• Nick/Constant stimulation & Pager vibration
• Enhanced contact points
• Ergonomic slim receiver design
• The checkered grip on the handheld transmitter
• For dogs as small as 15 pounds
• 2-hour rapid charge batteries for transmitter and receiver
• Replaceable lithium coin battery for HANDSFREE SQUARE

OVERVIEW

ARC HANDSFREE PLUS Transmitter
ARC HANDSFREE PLUS Receiver
ARC HANDSFREE PLUS HANDSFREE SQUARE

UNDERSTANDING YOUR TRAINING SYSTEM

1. Turning the System On/Off
   To turn the handheld transmitter on, hold down the button on the right side of the transmitter until the LCD screen illuminates. To turn the transmitter off, hold down the same button on the right side of the transmitter until the LCD screen shuts off.
   To turn on the receiver, place the red dot on the back
   of the transmitter to the red dot on the receiver. Hold the two red dots together for a moment until the LED light on the receiver comes on.
   To turn off the unit, repeat the same procedure holding the two red dots together momentarily. The LED light will turn red for a brief moment indicating that the receiver has now shut off.

Transmitter Button Function

The ARC HANDSFREE PLUS has five buttons and a toggle switch on the transmitter (two on the face of the transmitter, two on the left side, and one on the right side).
When first using the system, the 1st dog will be paired to the gray buttons. When you purchase the ARC HANDSFREE PLUS additional receiver to expand to a
2-dog system, you will need to pair the new receiver to the orange buttons before use. Please refer to page 12 for coding instructions.

Nick & Constant Toggle Switch
Located on the face of the transmitter is a toggle switch. The toggle switch has a setting for Nick and another for Constant. The color-coordinated buttons (orange for
the orange receiver and gray for the black receiver) will implement the desired stimulation based on the toggle switch setting.
Set the toggle switch on Nick and press either the orange or gray stimulation buttons to emit a single rapid pulse of electrical stimulation.
Set the toggle switch on Constant and press either the orange or gray stimulation buttons to emit continuous stimulation as long as the button is pressed, up to 12 seconds. If the button is not released after 12 seconds, the stimulation will automatically turn off as a safety feature. The receiver will be ready to be reactivated once the button has been released.
Pager Button
The Pager buttons are located on the face of the transmitter. The orange button corresponds with the orange receiver and the gray with the black receiver. Pressing it will give a vibration as long as the button is pressed, for up to 12 seconds.
On/Off Button
The on/off button is located on the right side of the transmitter. To turn the transmitter on, hold the button until the LCD screen illuminates. To turn the transmitter off, press the button until the screen is off. To turn the LCD backlight on and off, shortly press the on/off button.

ARC HANDSFREE PLUS Code Setting

Follow the steps below to code an ARC HANDSFREE PLUS transmitter to a new or existing ARC HANDSFREE PLUS additional receiver.
Coding the transmitter and receiver:

1. Turn the transmitter on and set the level to zero.
2. With the receiver turned off, place the red dot on the transmitter to the red dot on the receiver. Hold together until the green LED blinks rapidly on the receiver.
3. While the green LED  is rapidly blinking on the receiver, separate the two devices and press the 1st or 2nd dog buttons. The LED light on the receiver will blink every 4 seconds when coding is complete.
   Note:
   The toggle switch position does not matter.

HANDSFREE SQUARE Information

The HANDSFREE SQUARE gives you the freedom to multitask and have discreet fingertip control. The function (Nick, Constant, or Pager) can be coded to the HANDSFREE SQUARE for you to operate remotely instead of having to carry the transmitter in your hand.

The HANDSFREE SQUARE has been tested and can be used in extreme conditions, between -4 °F to 140 °F.
Note: The HANDSFREE SQUARE can be used with previous versions of the HANDSFREE line. The previous HANDSFREE series can pair only one HANDSFREE SQUARE to one transmitter, while the HANDSFREE PLUS series can pair up to 14 HANDSFREE SQUARES to one transmitter.
The HANDSFREE SQUARE gives you the freedom to multitask and have discreet fingertip control. The function (Nick, Constant, or Pager) can be coded to the HANDSFREE SQUARE for you to operate remotely instead of having to carry the transmitter in your hand.
Range
Depending on where the handheld transmitter is placed, your body can act as a barrier between the HANDSFREE SQUARE and the transmitter. The handheld transmitter’s antenna should be kept in the open for maximum range. Placing the transmitter in the bottom of a bag or in a cargo pocket where the antenna is covered may reduce the range between the transmitter and the receiver. The
HANDSFREE SQUARE will need to be within 33 feet of the transmitter to work.
Battery Life
The LED on the HANDSFREE SQUARE will blink when the button is pressed. Replace the battery in the HANDSFREE SQUARE when the LED no longer blinks. With normal usage (button held for 12 seconds, 100 times a day), the battery should last 7-10 years.

Fastening the HANDSFREE SQUARE Strap

The HANDSFREE SQUARE strap can be fastened to your fingers, wrist, palm, or around a gun stock. Follow the fastening instructions below.

1. Wrap the strap around the object you are fastening the strap to. Pull the strap through the lower section of the buckle and use the notch to keep the HANDSFREE SQUARE securely in place.
2. Loop the strap back through the top section of the buckle.

Changing the HANDSFREE SQUARE Setting

The default setting for the HANDSFREE SQUARE is Constant stimulation.
To change the setting or add more HANDSFREE SQUARES, proceed with the following steps:

1. Begin with the transmitter turned off.
2. On the handheld transmitter, hold down the following buttons to code the desired setting on the HANDSFREE SQUARE.

ARC HANDSFREE PLUS – 1st Dog

• Move the toggle switch up for “N.” Hold down the on/off button and the gray stimulation button.
• Move the toggle switch down for “C.” Hold down the on/off button and the gray stimulation button.
• Hold down the on/off button and the gray Pager button. The toggle switch position does not matter.

ARC HANDSFREE PLUS – 2nd Dog

• Move the toggle switch up for “N.” Hold down the on/off button and the orange stimulation button.
• Move the toggle switch down for “C.” Hold down the on/ off button and the orange stimulation Press button.
• Hold down the on/ off button and the orange Pager button. The toggle switch position does not matter.

1. Once you see the rapidly blinking light, release the buttons. The transmitter will continue to rapidly blink until the next step is completed.
2. Hold down the HANDSFREE SQUARE button. Release the button once the rapidly flashing light on the transmitter and the HANDSFREE SQUARE both show a solid light.
3. Release all buttons. The HANDSFREE SQUARE should now be coded.
4. Up to 14 HANDSFREE SQUARES can be paired with one transmitter and can have duplicate functions.
   For example, 4 can be paired for Pager, 5 can be paired for Nick and another 5 can be paired for Constant.
   Caution!
   Only 14 HANDSFREE SQUARES can be paired. When a 15th HANDSFREE SQUARE is paired, the initial 14 that were paired will reset and need to be paired again.

Receiver Fitting

Proper Fit
The receiver should be fitted so that the medical-grade stainless steel contact points press firmly against the dog’s skin. You should be able to fit two fingers underneath the collar strap. The best location is on either side of the dog’s windpipe.
Improper Fit
A loose fit can allow the receiver to move around on the dog’s neck. When this happens, the contact points may rub against the skin and cause irritation. If the receiver is too loose, the contact will not be consistent and cause the corrections to be inconsistent. Dogtra uses medical grade stainless steel contact points and anti-microbial plastic to
protect the dog’s skin.
Attention!
Leaving the receiver in the same location on the dog’s neck for an extended period of time can cause skin irritation due to the sensitivity of the contact points. If the dog is to wear the receiver for long periods, occasionally reposition the receiver every few hours so that the contact points are moved to a different location on the dog’s neck and remove the receiver after 8 hours of usage. Make sure you check for skin irritation each time you use the unit.

Finding the Right Stimulation

The ARC HANDSFREE PLUS has a Rheostat Dial on the top of the transmitter (0 is the lowest and 127 is the highest). Remember that you will need to adjust the setting (upward or downward) depending on your dog’s temperament and threshold for stimulation. Always start at the lowest level and work your way up. The appropriate level can be found when the dog responds to the stimulation with a mild reaction. Also, as the dog’s attitude changes, especially during times of increased excitement or distraction, you may need to adjust the intensity level.
Note: The stimulation level can be adjusted even when the stimulation is in use. Increasing the level will not increase the Pager vibration strength as there is only one level for the Pager vibration.

Maximizing the Distance

The ARC HANDSFREE PLUS has a 3/4-mile range. Depending on the way you use your transmitter, the transmitter range may vary. To get the greatest range, hold the transmitter away from your body and avoid touching the antenna. Keep your unit properly charged for maximum signal strength. The range is reduced when the handheld transmitter’s antenna is covered or in contact with your body. Refer to the following carrying methods for optimal range.
Carry the handheld transmitter with the antenna facing away from you.

Do not place the handheld transmitter with the antenna touching your body or facing downwards.

LED Indicator

The LED indicator flashes every 4 seconds when the receiver is on and ready for use. The LED indicator will blink on both the transmitter and the receiver when the transmitter buttons are pressed.
The LED indicator color indicates the battery life level.
Green = Full charge
Amber = Medium charge
Red = Needs charge
If the unit is used while the LED indicator is red, it may shut down automatically.
Receiver Indicator Light
When the Constant button on the transmitter is pressed, the receiver indicator light will glow steadily (either green, amber, or red based on the remaining battery life), as long as you hold the button down, for up to 12 seconds. When the Nick button is pressed, the light comes on for a fraction of a second.

Charging the Battery

The Dogtra ARC HANDSFREE PLUS uses a lithium polymer battery.
Recharge the unit if the indicator light is red or does not  come on, the transmitter LCD shows only 1 bar on the indicator, or the system will not stay on when any button is pressed.
NOTE 1: Only use Dogtra-approved batteries, chargers,  and accessories for your Dogtra e-collars. This will prevent any damage that can be incurred from attempting to use a different charger.
NOTE 2: The unit has a partial charge when it leaves the Dogtra facility. Upon receipt of the system, be sure to give it a full 2-hour initial charge before the first use away
from any flammable substances.
NOTE 3: When a charger is not in use, disconnect it from the power source. Fully charge the batteries if the unit is to be stored without use for a period of 3 months or more.
Follow the steps below to charge your system:

1. Open the rubber plugs on the battery charging receptacles and plug in the charging cable.
2. Plug the charger into a 120-volt wall outlet or, if using the auto charger, plug it into a cigarette lighter only for lithium polymer batteries (use a 220-volt European charger for Europe). All indicator lights should glow red when properly plugged in and the unit will automatically shut off during the charging process. You will need to turn the unit on again before use once the unit is fully charged and unplugged from the battery cable.
3. The lithium polymer battery is fully charged within 2 hours. The lights will stay red during the charging process and turn green once the unit is fully charged.
4. After charging, cover the battery charging receptacles with rubber plugs.

Handheld Transmitter LCD

The LCD screen indicates the stimulation level on the screen ranging from (0-127). The battery life indicator shows:

• 3 bars = full charge
• 2 bars = medium charge
• 1 bar = needs a charge

The battery life indicator only shows the remaining charge of your transmitter. To find the remaining charge for your receiver, observe the LED indicator light on the receiver.

Care for LCD Transmitters in Cold Temperature

In cold temperatures (10°F or below), the Liquid Crystal Display (LCD) on your transmitter may be dim or slow to respond. Wait until the display becomes visible before selecting any training level. Even though the LCD screen might be dim or slow to respond when you press the Nick or Constant button, the transmitter will still function properly. In the occurrence of extremely cold weather, the LCD screen might take a moment to respond causing the intensity level to freeze at that current level. If you turn the Rheostat Dial, the level on the screen may not change but the actual intensity from the receiver will change in agreement with the dial. In this situation, it is ideal to either wait until your transmitter is back in working order before emitting a correction or while holding the Constant button down, slowly turn the Rheostat Dial while watching your dog’s reaction. Do not turn the Rheostat Dial rapidly, because the receiver will emit a static correction based on the level of the Rheostat Dial, which might not be correctly reflected on the LCD screen.

Attaching the Belt Clip

Follow the instructions below to attach the included belt clip to the transmitter.

1. Align the belt clip to the grooves on the back of the transmitter.
2. With a firm grip, screw on the belt clip’s Phillips head screws with a screwdriver.
   Caution!
   Tighten until firmly in place. Be careful not to over-tighten.

Using the Test Light

1. Turn on the receiver by touching the magnetic red dot on the back of the transmitter to the red dot on the receiver. The indicator light will come on for a moment then blink once every 4 seconds, showing that the receiver is ready to use (the receiver needs to be charged if the indicator light is red).
2. Turn the transmitter on by holding down the on/off button on the right side of the transmitter. The LED willblink every 4 seconds and the LCD screen will showthe remaining battery life (the transmitter needs to be charged if there is only 1 bar showing on the battery icon for the LCD transmitter screen).
3. Place the test light, included in the package contents, on the contact points as shown in the diagram.
4. Watch the test light as you press the Nick button on the transmitter. It should light up for just a moment.
   The higher the intensity, the brighter the test light will be.
5. Watch the test light as you press the Constant button on the transmitter. It should light up as long as the button is pressed. However, as a safety feature, the receiver will automatically stop the stimulation if the Constant button is pressed for 12 seconds or longer.
6. Turn the Rheostat Dial on the transmitter clockwise and then counterclockwise. The test light should glow brighter with higher levels of stimulation and dimmer with lower levels.
   Note: The test light may not be visible if the intensity level is set below level ten.

GENERAL TRAINING TIPS

Your dog must know some basic obedience commands before beginning training with the ARC HANDSFREE PLUS. A dog learns by first being shown a command, followed by lots of repetition over an extended period. As the dog becomes proficient at these commands, the trainer can introduce distractions and different locations to strengthen them.
Obedience Training on the Leash
Your dog must fully understand the obedience commands (sit, stay, here, heel, and kennel) before using the e-collar for reinforcement of these commands. A leash attached to a standard collar is used to “teach” the dog the basic obedience commands (here, heel, sit, and stay). A tug on the leash/collar is used to reinforce the command. When the dog complies with the command, use positive reinforcement/praise. Once the dog understands these commands, the e-collar can be used to reinforce them.
Beginning E-Collar Training

When you feel your dog understands the obedience commands on the leash we can now start with the e-collar training. With the dog on the leash and wearing the e-collar, continue with your obedience drills. Apply light stimulation (Nick or Constant) when a command is given; the stimulation can be removed as the dog complies. Through repetition, the dog learns to perform the command. The final step is the avoidance phase in which the dog learns that he can avoid the stimulation altogether by performing your commands. When these training procedures are complete, the e-collar is used as a reminder when the dog does not comply with your commands at home or in the field. Keep your initial training sessions short and positive as dogs have a short attention span.
How Much Stimulation to Use

Always start with low levels of stimulation and work your way up depending on the disposition of your dog and the given situation. By using the correct amount of stimulation to get your point across, you will have a more controllable environment and a dog that is under less stress. Animals (and humans) perform better in a less stressful environment. For more training information, please visit our website at www.dogtra.com.

MAINTENANCE

Basic Maintenance
Make sure the rubber charging cap is securely in place when the system is in use. After each training session, carefully inspect the unit for any missing parts or damage to the casing. A damaged or broken casing may a waterproof guarantee on the unit. After confirming that there is no damage to the casing, rinse the receiver and clean out any dirt or debris.
Storage Maintenance
The unit should be fully charged before storing for extended periods. While in storage, the unit should be given a full charge once a month and before the first use. Store the units in room temperature. Do not keep the units exposed to extreme climates.

Troubleshooting

If the unit is malfunctioning, please refer to the “Troubleshooting Guide” before sending it to Dogtra for service. If you have any questions or concerns, you may email them to [email protected], or call customer service at (888) 811-9111.

FCC WARNING

The ARC HANDSFREE PLUS complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2.  This device must accept any interference received, including interference that may cause undesired operation.

This is a sensitive radio device. Any unauthorized changes or modifications to this device that are not expressly approved by Dogtra will void the warranty and may void
the user’s authority to operate the equipment.
Please do not tamper or modify the unit.
U.S. PATENT NUMBER
ARC HANDSFREE PLUS Series is manufactured under one or more of the following U.S. patent numbers:
Patent Number 8,365,684
Patent Number 8,336,245

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the system.
   • Make sure the receiver and transmitter are on.
   • Make sure the collar strap is tight enough so both contact points are touching the dog’s skin.
   • The contact points may be too short for the dog. To place an order for longer contact points that are more appropriate for your dog, please call (888) 811-9111.
     If you are already using the longest contact points available, you might need to trim down the hair on the dog’s neck so both contact points are touching the dog’s skin.
   • The intensity level may be too low for your dog. Keep increasing the stimulation until the dog responds, usually with neck movement, head shaking, looking over its shoulder, etc. (response may be very subtle).
2. The LED indicator light comes on, but I do not feel any stimulation.
   • Testing the system at various levels using the test light is the best way to test your system. Your tolerance may be higher than the level you are testing yourself.
   • The battery may be low, so check the LED light for battery life.
3. The transmitter has no range or stimulation is less when the dog is farther away.
   • The antenna(s) may be damaged. To order parts, please contact customer service at (888) 811-9111 or go to www.dogtra.com.
   • The range indicated on the unit’s box is for flat terrain.
     Heavy brush, trees, hills, or moisture will affect the range of your unit. For best range, hold the transmitter vertically above your head, and/or try moving to higher
     ground.
   • Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal structures, and radio towers. For best results, operate away from these
     items.
4. My unit is not holding a charge.
   • The batteries might not be charged properly, or the charger, splitter, and charging port may not be functioning properly. You can send in your charging
     units to have us inspect them.
   • The charging pin may be damaged. Inside the charging port, there is a metal pin that should be standing straight up and stiff. If the pin is wobbling, broken, or missing, you will need to send the unit in to the Repair Department. The charging port must be clean prior to charging; clean the dirt out with a cotton swab and some rubbing alcohol. If the dog is in salt water, be sure to rinse the receiver and charging port with clean water.
   • If the above does not resolve your issues, contact Dogtra customer service at [email protected] or (888) 811-9111.

DOGTRA PRODUCT WARRANTY

LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers
One-Year Warranty
Except as otherwise provided below, Dogtra warrants to the original retail purchaser (“You”) that its Dogtra products shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase (“Warranty”). The Warranty covers the cost of repair (parts and labor) or replacement (if repair is not feasible) of a defective Dogtra product during said one-year period. For such repaired or replaced products, the remaining portion of the original warranty period, or ninety (90) days, whichever is longer, shall apply. Dogtra, at its sole discretion, shall determine whether to repair or replace a product covered by the Warranty.
Warranty Conditions
The Warranty is not transferrable and applies to your Dogtra product only if:

1. You are the original retail purchaser of the product,
2. You bought the product from a Dogtra authorized dealer, and
3. You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number.

Warranty Exclusions
The Warranty does not cover damage, loss, or deterioration to your Dogtra the product caused: by misuse, neglect, abuse, or other improper handling of the product; by failure to follow use or care instructions; by use of the product for other than its intended purpose; by accident or natural forces such as fire or flooding; or by normal wear and tear such as scratches to the product surface. The Warranty also does not cover Dogtra products that: are purchased from nonauthorized dealers; are purchased outside of the United States or Canada; have been damaged during shipment (even if Dogtra paid or arranged for shipping); have been modified or tampered with in any manner; are opened or repaired by anyone other than Dogtra; or have serial numbers that have been altered or defaced.
Sole Warranty
This Warranty is the only warranty offered by Dogtra for its Dogtra products. Other than said Warranty, Dogtra makes no other representations or warranties whatsoever regarding its products, whether oral or in any product manual, on any packaging, on any website, or in any other written material. No dealer of Dogtra products, nor any employee or agent of Dogtra, is authorized to make any additions, changes, or extensions to the Warranty. Dogtra, at its sole discretion and at any time, reserves the right to modify the Warranty.

DISCLAIMER OF OTHER WARRANTIES

THE FOREGOING WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Limitation of Remedies
Dogtra’s liability is limited to the cost of repair or replacement of the Dogtra product under Warranty. Any claim or action to enforce the Warranty must be commenced within thirty (30) days of the Warranty’s expiration for your product. Dogtra will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra and its products. Damages that Dogtra will not be responsible for include, but are not limited to: loss ofincome or profits; loss of revenue or savings; loss of use of the product or associated products; cost of any substitute products or services; inconvenience,
downtime, or any other time; loss of goodwill; claims of third parties including customers; and damage to property.
Legal Rights May Vary By State or Jurisdiction
The Warranty gives You specific legal rights, and You may also have other rights which vary by state or jurisdiction. Some states or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You.
If any portion of the Warranty is held by a court to be invalid or unenforceable, the remaining portions of the Warranty shall remain in full force and effect andshall in no way be affected or invalidated, and the invalid or unenforceable portion shall be modified so as to most nearly achieve the intent of the Warranty.
Product Registration
Dogtra recommends that customers register their products as soon as possible after purchase. Product registration will facilitate any future warranty service. You may also receive useful information and updates about your existing and future Dogtra products. To register your product, visit www.dogtra.com/productregistration.
If your product is not registered with Dogtra, You will be required to provide a receipt or other proof of purchase (as provided above) to qualify for warranty service.

How to Obtain Warranty Service

Should your Dogtra product require warranty service, please contact Customer Service by phone or email for a warranty evaluation (see below for contact information). Upon approval of your warranty work, Dogtra will repair or replace (at Dogtra’s election) your product without charge for labor or parts. You are responsible for shipping, including cost, of your product to Dogtra for warranty service. Dogtra will handle shipping, including cost, of the repaired or replaced product back to customers in the USA. Dogtra will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to Canada. Such costs, taxes, or fees will be borne by the customer.
To register your product, visit www.dogtra.com/product-registration.
Dogtra Customer Service
12322 Monarch Street, Garden Grove, CA 92841 (888) 811-9111
[email protected]
Mon – Fri, 8:00 AM to 4:30 PM (PST)
© 2021 Dogtra. All rights reserved.

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