Shark IQ Robot AV1002AE Series Robot Vacuum User Manual

IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
If the charging cable plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING
To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS
When using an electrical appliance, basic
precautions should always be followed, including the following:

Robotic vacuum cleaner consists of a
robotic vacuum and charging base with
power supply. These components contain
electrical connections, electrical wiring,
and moving parts that potentially present
risk to the user.
Before each use, carefully inspect all
parts for any damage. If a part is
damaged,
discontinue use.
Use only identical replacement parts.
This robotic vacuum cleaner contains no
serviceable parts.
Use only as described in this manual.
DO NOT use the robotic vacuum cleaner
for any purpose other than those
described in this manual.
With the exception of filters, DO NOT
expose any parts of the robotic vacuum
cleaner to water or other liquids.
USE WARNINGS
This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved.
a) Children shall not play with the
appliance.
b) Cleaning and user maintenance shall
not be made by children without
supervision.
Always turn off the robotic vacuum
cleaner before inserting or removing the
filter or dust bin.
DO NOT handle plug, charging base,
charging cable, or robotic vacuum
cleaner with wet hands. Cleaning and user
maintenance shall not be made by children
without supervision.
DO NOT use without robot dust bin and
filters in place.
11. DO NOT damage the charging cord:
a) DO NOT pull or carry charging base
by the cord or use the cord as a
handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT close a door on the cord,
pull the cord around sharp corners,
or leave the cord near heated
surfaces.
DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.
DO NOT use if robotic vacuum cleaner
airflow is restricted. If the air paths
become blocked, turn the vacuum cleaner
off and remove all obstructions before
turning on the unit again.
Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
DO NOT use if robotic vacuum cleaner
is not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.
16. DO NOT place vacuum cleaner on
unstable surfaces.
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (drywall
dust, fireplace ash, or embers). DO
NOT use as an attachment to power
tools for
dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline,
or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
18. DO NOT use in the following areas:
a) Wet or damp surfaces
b) Outdoor areas
c) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
d) Near fireplaces with unobstructed
entrances.
e) In an area with a space heater.
Turn off the robotic vacuum cleaner before
any adjustment, cleaning, maintenance or
troubleshooting.
Allow all filters to air-dry completely
before replacing in the robotic vacuum
cleaner to prevent liquid from being drawn
into electric parts.
DO NOT modify or attempt to repair the
robotic vacuum cleaner or the battery
yourself, except as indicated in this
manual. DO NOT use the vacuum if it has
been modified or damaged.
To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit
in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse
the plug. If it still does not fit, contact a
qualified electrician to install the proper
outlet. Do not change the plug in any way.
In case the self-empty base has a thermal
shutoff the unit needs to have a hard
power reset to restart.
BATTERY USE
The battery is the power source for
the vacuum. Carefully read and follow
all charging instructions.
To prevent unintentional starting, ensure
the vacuum is powered off before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch.
Use ONLY the Shark® self-empty base
XSKAEDOCK and use only battery
RVBAT850. Use of batteries or battery
chargers other than those indicated may
create a risk of fire.
Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals together increases the risk of fire
or burns.

SAVE THESE INSTRUCTIONS

For the latest warnings and cautions, go to sharkclean.com/robothelp

The Self-Empty Base charges your robot and holds dirt and debris from up to 30 days of cleaning. Select a permanent location for the base, because every time you relocate it, your robot will have to completely
re-map your house.
Choose a level surface in a central area. Remove any objects that are closer than 3 feet from either side of the base, or closer than 5 feet from the front of the base. Plug in the Charging Cord, and turn on power
switch on the back of the base, then place the base with its back against the wall, in an area with a good
Wi-Fi signal. For best results, set up base on bare floor, or on the SharkMat. The base must be plugged in continuously for the robot to find it. The Indicator Light will illuminate green when the base has power.

NOTE: For best results, set up on bare floor or thin carpet.
NOTE: Do not place base against heating elements or baseboards, or in direct sunlight.
NOTE: The robot makes a loud noise when it empties its debris into the base. This is normal and not a cause for concern.

INSTALLING THE SIDE BRUSHES

Snap the 2 included Side Brushes onto the square
pegs on the bottom of the robot.

Contents hide

1 CHARGING

2 PREP YOUR HOME

3 USING THE SHARK IQ ROBOT®

CHARGING

IMPORTANT: The Shark iQ Robot® has a pre-installed rechargeable battery. Battery should be fully charged before using. It may take up to 6 hours to fully charge.

To charge, the Power button on the side of the robot
must be in the ON position (I). The robot will beep
when charging begins.

When the cleaning cycle is complete, or if the battery
is running low, the robot will search for the base.
If your robot doesn’t return to the base, its charge
may have run out.

If the robot has no charge and cannot return to the base, manually place it on the base. The base indicator light will flash blue and the robot will
beep when charging begins.

NOTE: When manually placing the robot on the base, make sure the Charging Contacts on the bottom of the robot are
touching the ones on the base and the robot’s dust bin is touching the debris intake on the base. While the robot is
charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily.
NOTE: When picking up the robot be careful not to place fingers between the bumper and the base of the robot.

The blue indicator lights on the robot show how much charge is remaining.
While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot.

NOTE: If the low charge light is blinking red, there is not enough charge for the robot to return to the base. Manually
place the robot on the base.

The Recharge & Resume function is turned OFF by
default. Turn ON Recharge & Resume for complete
coverage if your home’s floor plan is bigger than
1500 sq. ft. Your robot will return to the base,
recharge, and can pick up cleaning where it left off.

Turn ON Evacuate & Resume for homes with pets.
Your robot will return to the base to empty the
dust bin after 30 minutes, then resume cleaning
where it left off.

NOTE: If your floor plan is smaller than 1000 sq. ft., we recommend that you DO NOT use the Evacuate & Resume function.

PREP YOUR HOME

Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it
cleans. To prevent the robot from bumping into objects or navigating to areas you don’t want it to, use the
included BotBoundary® strips. For best results, prepare your home as indicated below, and schedule a daily
cleaning to ensure all floor areas are regularly maintained.

NOTE: Scheduling is one of many features that are only available in the app.

NOTE: BotBoundary strips must be placed flat-side down.
NOTE: Block off all carpeted stairs with BotBoundary strips.

BOTBOUNDARY STRIPS

USAGE INSTRUCTIONS

You can cut BotBoundary
strips to shorten them as
needed. (18-inch minimum)
If cutting a strip, make sure
it’s still long enough to
cover the entire area you
need to block off. Gaps may
cause BotBoundary strips to
malfunction.
Make sure each BotBoundary
strip lies completely flat
against the floor, with no
overlapping. NOTE: DO NOT
place BotBoundary strips on
top of one another.
For best results, place the
strips between fixed objects
like furniture legs or door
frames, or make a closed loop
around an obstacle.

PREPPING YOUR HOME USING
BOTBOUNDARY STRIPS
Use the BotBoundary strips to quickly and easily
create no-go zones to keep your robot out of the
areas you would like it to avoid. These may include:

Near power cords
In front of thresholds higher than an inch

As it cleans, your robot will create a map of your
home. It may take several cleanings for the robot to
finish its mapping. Once mapping is complete, an
Interactive Map of your floor plan will be available
on the app.

The interactive map in the app allows you to name
rooms, then select which rooms to clean, and
send the robot to immediately clean one specific
location.
As cleanings continue, the robot will update and
refine its path to provide optimized cleaning coverage.
After each use, a cleaning report will be available
in the app.

MANUAL CLEANING MODE

To manually start a cleaning cycle, press the Clean button on the robot or on the mobile app. To stop the robot before it finishes cleaning and automatically returns to the base, press the Dock button.

NOTE: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge the robot.
NOTE: Avoid picking up and moving the robot or base. If either are relocated, the robot may not be able to follow its
intelligent cleaning path, or find its way back to the base. If the robot is picked up or moved for any reason, it should be returned to within 6 inches of its last location.

USING THE SHARK IQ ROBOT®

Please visit sharkclean.com/app or call 1-888-228-5531 for answers to all your app questions.

USING THE SHARKCLEAN™ APP AND VOICE CONTROLS

Get the most out of your Shark iQ Robot® with these app features:

• Interactive Map Your robot knows where it is
in your home. Identify rooms for Room Select.
• Room Select Immediately send your robot
directly to any room on that floor.
• Recharge and Resume Use Recharge and Resume
to help ensure complete,
multi-room coverage in your home.

• Scheduling Set whole-home cleanings for any time, any day.
• Control From Anywhere Wherever you are, you’re in control of your robot.
• Cleaning Reports Each time your robot cleans, your app will generate a cleaning report.
• Volume Control You can adjust the volume level of your robot’s audio
notifications.

Search for SharkClean in the app store and download the app to your iPhoneTM or AndroidTM

SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA
Visit sharkclean.com/app for setup instructions which include how to enable Shark Skill for Amazon Alexa
and using with Google Assistant.
Google Assistant:
“OK Google, tell Shark to start cleaning.”
“OK Google, tell Shark to pause my robot.”
“ OK Google, tell Shark to send my robot to
the dock.”

Amazon Alexa:
“Alexa, tell Shark to start cleaning.”
“Alexa, tell Shark to pause my robot.”
“ Alexa, tell Shark to send my robot to
the dock.”

WI-FI TROUBLESHOOTING

To use the app, your phone must be connected to
a 2.4 GHz network. The app will only work on a
2.4 GHz network.
Typical home Wi-Fi networks support both 2.4 GHz
and 5 GHz.
Do not use a VPN or a proxy server.
Make sure Wi-Fi isolation is turned off on the
router.
If you cannot connect, call 1-888-228-5531.

STILL CAN’T CONNECT?

Restart your phone
Reboot your robot

Make sure the power switch on the back of the
BASE is in the ON position.
Press the power button on the side of the ROBOT
to the OFF position for 10 seconds, then press it
again to turn power back ON.

Reboot your router

Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely

ERROR CODE	PROBLEM
! (RED) + Wi-Fi indicator (RED Flashing)	Wrong password for Wi-Fi
! (Flashing red) + Wi-Fi (RED)	SSID cannot be found, try connecting again
! + Wi-Fi (Flashing RED alternately)	Wrong user name or password for your Shark account
! + Wi-Fi (Flashing RED at the same time)	Cannot connect to Wi-Fi

MAINTENANCE

CAUTION: Turn off power before performing any maintenance.

EMPTYING THE ROBOT DUST BIN

Press the Dust Bin Release Tabs and slide out the
dust bin.

To avoid spills, be sure to hold the dust bin in an
upright position. Pinch and lift to open the lid.

Empty debris and dust into trash.

Look between the filter and plastic shield and make
sure there is no debris buildup.
Remove and clean any debris build-up as needed
with a dry cloth or soft brush.

The Base Dust Bin holds up to 30 days’ worth of
dust and debris. Empty the bin when the debris
level approaches the max fill line.
To detach it, press the Release button on top of
the handle, then slide out the bin.

To empty the bin, hold it over a trash can and press
the Empty button on the side.

MAINTENANCE

CLEANING AND REPLACING THE ROBOT FILTER

For optimal suction power, regularly clean and replace the filter inside the robot’s dust bin. See sharkaccessories.com for replacement filters.
IMPORTANT: DO NOT use water to clean the robot filter.

Remove and empty the robot dust bin. Clean any
hair or debris off the Anti-Tangle Comb on the
back of the dust bin.

Pull filter out of the dust bin by the tabs.

Lightly tap the filter to remove dust and debris.

Reinsert the filter into the robot dust bin, then
slide the dust bin back into the robot.

NOTE: Make sure to insert the dust bin completely, until it clicks into place.

MAINTENANCE

CLEANING AND REPLACING THE BASE FILTERS

For best results, regularly clean and replace the filters in the base.
To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to
air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERS ONCE A MONTH
To access the pre-motor filters, remove the cover
on the side of the base. Press both slots at the same
time and pull off the cover. Lift out the foam filter by
the handle, and then remove the felt filter underneath.
Tap the filters clean over the trash, then rinse them
with cold water only, as soap or other cleaners may
damage them. Allow the filters to air-dry for 24 hours
before reinstalling.
The filters must be installed correctly for the base to
work properly. Reinsert the felt filter first, then the
foam filter. To reattach the cover, align the bottom of
the cover with the slot on the base and press firmly
until it clicks into place.

CLEAN POST-MOTOR FILTER EVERY YEAR
Press the button at the top of the Filter Door, then
tilt the door and lift it off. Remove the Post-Motor
Filter from the base. To reinstall the post-motor filter,
insert it into the base and replace the filter door.

NOTE: The pre-motor foam and felt filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.
NOTE: Clean the mesh filter inside the dust bin with a small brush once a month.

MAINTENANCE

SELF-CLEANING BRUSHROLL

The Self-Cleaning Brushroll removes debris over time as it cleans. If some debris remains wrapped around the brushroll, continue cleaning to allow the brushroll to remove it.
If some debris remains on the brushroll after continued cleaning, follow the steps below to remove it.

To access the brushroll, push up on the tabs on the
brushroll access door, then lift off the door.

Lift out the brushroll, and clean off any debris.
Reinstall the brushroll, inserting the flat end first.
Close the brushroll access door and press down until
both sides click into place.

NOTE: When cutting away debris, be sure not to cut the brushroll.
NOTE: Replace brushroll every 6 to 12 months, or when visibly worn. See sharkaccessories.com for replacement parts.

MAINTENANCE

CLEANING SENSORS AND CHARGING PADS

CLEAN SENSORS AND CHARGING PADS AS NEEDED. With a dry cloth, gently dust off the sensors and
pads located on the bottom of the robot and on the base.

IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep drops. Sensors may work less effectively when
they are dirty. For best results, clean sensors regularly.

CLEANING SIDE BRUSHES

CLEAN SIDE BRUSHES AS NEEDED.

Carefully unwind and remove any string or hair
wrapped around brushes.
Gently wipe brushes with a dry cloth. To reinstall,
snap the brushes over the pegs. Spin the brushes
manually to make sure they are installed correctly.

NOTE: Remove and replace any side brushes that are bent or damaged. To remove a brush, lift it off its peg.

MAINTENANCE

CLEANING THE WHEELS

REMOVE AND CLEAN THE FRONT CASTER WHEEL AS NEEDED.
See sharkaccessories.com for replacement parts.

Pull the Front Caster Wheel from its housing and
remove any debris buildup.

Clean the wheel housing, then reinsert the
caster wheel.

NOTE: Tools may be required to pry off front caster wheel.
NOTE: Brush not included.

Periodically clean the drive wheels and the
housing around them. To clean, rotate each drive
wheel while dusting.

REPLACEMENT PARTS

NOTE: To order replacement parts and filters, visit sharkaccessories.com.

For all other issues, please call Customer Service at 1-888-228-5531.

END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY
BEFORE CONTINUING WITH THIS PROGRAM INSTALL OR USE OF THIS PRODUCT: SharkNinja Operating
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installed by You onto your SharkNinja products or already installed on your device, including all firmware
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5.2 You will not use the Ayla Application Libraries except as an incorporated portion of SN APPS,
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END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
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OPEN SOURCE SOFTWARE. You hereby acknowledge that SN APPS may contain software that is
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If You have questions regarding this EULA, please contact SharkNinja at 89 A Street, Suite 100,
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ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions

What is covered by this warranty?

The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

Normal wear and tear of wearable parts (such as foam filters, filters, batteries, brushrolls, etc.), which
require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not
covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
Any unit that has been tampered with or used for commercial purposes.
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-888-228-5531 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.
Please register your product and have it with you when contacting Customer Service.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-888-228-5531 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.

NOTES

RECORD THIS INFORMATION
Model Number: ________________________
Date Code: ____________________________
Date of Purchase: ______________________
(Keep receipt)
Store of Purchase: ______________________

TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the robot.

EXPECTED PERFORMANCE
Expected runtime: at least 60 minutes
Expected charging time: 6 hours

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you keep your Shark iQ Robot® running at peak performance.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-888-228-5531
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

FCC WARNINGS
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to parts 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This Device complies with part 15 of the FCC rules. Operation is subject to

the following conditions:

This device may not cause harmful interference
This device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

BATTERY REMOVAL AND DISPOSAL
This product uses a battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or
compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is
illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent battery to an authorized recycling center or to
retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.
For more information on battery removal for disposal, please visit sharkclean.com/batterysupport.
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion battery indicates that the costs to recycle the battery at the end of
its useful life have already been paid by SharkNinja. In some areas, it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste
stream and the RBRC program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United States and Canada to facilitate the collection
of spent lithium-ion batteries. Help protect our environment and conserve natural resources by returning the spent lithium-ion battery to an
authorized SharkNinja service center or to your local retailer for recycling. You may also contact your local recycling center for information on where
to drop off the spent battery, or call 1-800-798-7398.

© 2020 SharkNinja Operating LLC. BOTBOUNDARY, SHARK, and SHARK IQ ROBOT are registered trademarks of SharkNinja Operating LLC. SHARKCLEAN and SHARK IQ ROBOT SELF-EMPTY
are trademarks of SharkNinja Operating LLC. RBRC is a trademark of Rechargeable Battery Recycling Corporation. APP STORE is a service mark of Apple Inc., registered in the U.S. and other countries. GOOGLE,
GOOGLE ASSISTANT, GOOGLE PLAY, the Google Play logo, and Android are trademarks of GOOGLE LLC.
AV1002AESeries_Series_IB_E_MP_Mv1
PRINTED IN HONG KONG